Home Health Business Office Coordinator

Home Health Business Office Coordinator Location Centerville, TN : Position Summary The Home Health Business Office Coordinator is responsible for modeling the 3 Company values of Compassion, Integrity, and Excellence, and for promoting the Compassus philosophy, using the 6 Pillars of success as the foundation. S/he is responsible for upholding the Code of Ethical Conduct and for promoting positive working relationships within the company, among all departments, and all external stakeholders. The Home Health Business Office Coordinator is accountable for the planning, coordination, and management of the business office as well as related operational activities of the Program in accordance with home health policy and procedure, including but not limited to, billing for reimbursement, payroll, and administrative quality improvement. S/he is responsible for applying the rules and regulations of state and federal regulatory agencies and other certified agencies. Position Specific Responsibilities

• Communicates effectively with staff, members of IDT, patients, families, and the community.
• Identifies needs and offers potential solutions to supervisor.
• Disseminates Company information in an effective and timely manner to Program Colleagues.
• Assists with community communications as needed.
• Facilitates communications between departments and Colleagues. [The intent is for department/functional leaders to respond to Colleagues' questions (e.g., HR, IT, Finance, Payroll, Clinical Services, etc.), rather than for the Business Office Coordinator to try to answer specific, technical questions.]
• Trains new users on EMR, troubleshoots when users experience difficulty with the system, ensures that necessary entries are made and reporting is done on a timely basis.
• Assists in maintaining updated financial records, including accounts payable, deposits, contributions, etc.
• Pulls billing batches at least once a month.
• Ensures that ED has signed off on invoices before sending to Accounts Payable and that invoices are sent on a timely basis to take advantage of discounts and avoid late charges.
• Maintains records and ensures accuracy of billing for pharmacy, medical supplies, etc., as directed.
• Orders office supplies, forms, collateral materials, logo wear, and medical supplies and equipment as directed.
• Ensures that new Colleagues complete all necessary on-boarding processes, including paperwork for Payroll and personnel file, orientation, photo for identification badge, and other training as needed.
• Creates and maintains confidential records, such as the Program's personnel files, Candidate Information Sheets, and Employment Applications.
• Follows Records Retention policy for processing terminated personnel files.
• Tracks and ensures the updating of Colleague professional licenses, automobile insurance, in-service training, contract renewals, and physician licenses through personnel file audit policy.
• Processes payroll according to Company procedures.
• Serves as communications liaison between Colleagues and candidates/applicants and the Human Resources and Payroll staff to facilitate recruiting, on-boarding, payroll, HRIS, benefits, etc. (The intent is for department/functional leaders to respond to Colleagues' questions, rather than for the Business Office Coordinator to try to answer specific, technical questions.)
• Initiates personnel requisition, provides application and background release forms to recruiter, and communicates candidate status to hiring supervisor.
• Monitors and reports on quality indicators.
• Maintains documentation, gathers data, and generates reports related to Performance Improvement Projects.
• Monitors and maintains master calendar of Program-specific activities required by regulatory agencies.
• Assists Program in constant preparedness for regulatory review.
• Handles general maintenance of the facility.
• Maintains and serves as resource for troubleshooting on all office equipment.
• Maintains inventory records on Program equipment.
• Records daily census and sends to the Company office in a timely manner.
• Attends and participates in staff meetings.
• Records and maintains minutes of staff meetings.
• Ensures the Program's adherence to the Company's Record Retention policy.
• Assists in all phases of clerical operations on an as-needed basis.
• Performs other duties as assigned.
Education and/or Experience
• High school diploma or GED required.
• Associate or Bachelor's degree preferred.
• Experience in insurance and Medicare/Medicaid preferred.
• Experience in office management helpful.
At Compassus, including all Compassus affiliates, diversity, equity, and inclusion are fundamental to our Pillars of Success. We are committed to creating a fair work environment where our team members feel welcomed, highly valued, and respected. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.