Human Resources Business Advisor, CCB Operations, VP

at JPMorgan Chase in Wilmington, Delaware, United States

Our Consumer & Community Banking division serves our Chase customer through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. credit card sales and deposits growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

As the Human Resource Business Advisor in Consumer & Community Banking your role will sit within the firm wide Human Resources Business Advisor organization – a Center of Excellence/Shared Service construct. Your responsibility is to work with managers at varying levels of the organization to execute strategic priorities set by senior leaders. You will provide support to senior Human Resources Business Advisors and senior managers on core Human Resources activities. You will help senior managers engage with others in HR and with specialists to bring resolution to their Human Resources-related matters.

You will report to the Human Resources Business Advisor Lead and be aligned to support Senior Leaders and Leaders within Consumer & Community Banking division.

Job responsibilities

+ Support the implementation of people agenda initiatives and efforts for a business area

+ Provide day-to-day advice on human capital matters

+ Advise business leadership and cascade the structuring & re-organizational changes deeper into LOB areas to institutionalize the new organization into BAU

+ Support year-end compensation process by ensuring that baselines are accurate and synchronized (including joiners, leavers, transfers) with finance and/or business management, providing guidance on incentive compensation and salary planning as appropriate and supporting managers through compensation decisions

+ Support the performance and talent management cycle by partnering with leaders on an as-needed basis to handle succession planning needs and requirements, answer performance questions, issues and processes, supporting and providing guidance on the promotion process particularly during quarterly & end-of-year timing

+ Facilitate feedback processes and other employee input initiatives, e.g. action plans based on Employee Opinion Surveys, Pulse Checks, etc.

+ Support or participate in individualized development and coaching to managers and emerging leaders, as needed, and in partnership with the development team. This may include supporting action items that stem from leadership coaching provided by the aligned HRBA or an external coach

Required qualifications, capabilities, and skills

+ 5+ years of overall Human Resource experience

+ Knowledge of full range of people practices in a business setting: goal setting, performance assessment and improvement, compensation practices, talent review and talent management, workforce planning, reductions in force, manager development

+ Project management abilities including execution skills and end to end process improvement

+ Technically proficient in MS Office Suite – including Excel and PowerPoint

+ Ability to utilize critical thinking and analytical skills regularly to identify issues and trends, develop solutions and/or recommendations to address root cause

+ Exceptional analytical, quantitative and technical skills that enable individual to leverage data to create HR strategies that support and launch business results

+ Ability to navigate a global matrix organization and partner on issues across HR and the business

Preferred qualifications, capabilities, and skills

+ Previous HR Business Advisor experience advising senior leadership of large organizations

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans