Human services aide

FILING DATE: Tuesday, May 21, 2024, from 8:00 a.m. (PT) until 5:00 p.m. (PT) - ONLINE FILING ONLY

All applications must be received before 5:00 p.m. (PT) on 5/21/2024.

EXAM NUMBER:

T8995Q

TYPE OF RECRUITMENT:
OPEN COMPETITIVE JOB OPPORTUNITY

ENDORSEMENT OF COUNTY QUALIFICATIONS:
NO OUT-OF-CLASS EXPERIENCE WILL BE ACCEPTED.

WITHHOLD:

No withhold will be allowed. Required experience/education must be fully met by the last day of filing/at the time of filling, and clearly indicated on the application.

DEFINITION:

Provides a variety of specialized program, service, and client related assistance and support to professional staff responsible for the delivery of human services programs.

CLASSIFICATION STANDARDS:

Positions allocable to this class work under the technical and administrative supervision of professional staff and are responsible for providing specialized program and client related assistance and support to professional staff in providing human services to the public. Positions perform a variety of support functions that require the use of judgment and discretion, decision-making, and independence of action. The work performed by the Human Services Aide class requires extensive program, case, and client related knowledge and also requires the frequent, in-depth interaction with clients, participants, patients, resource agencies, schools, law enforcement, and other individuals and organizations directly and non-directly related to the services provided. This class is distinguished from other support positions by its responsibility for performing duties that are program, service, or client oriented and require a greater degree of knowledge of program, services, clients, and departmental policies and procedures. The Human Services Aide is a non-supervisory class but may provide direction and guidance to lower-level clerical staff. This class works in support of professional staff by applying basic technical practices and knowledge in performing supportive assignments within the professional service area.

Essential Job Functions

Collects information related to casework by requesting pertinent, sensitive information (e.g., medical records, birth certificates, employment history, school records, police reports, case history, Department of Motor Vehicle records) from a variety of sources (e.g., health facilities, employers, various government agencies, schools, various databases, resource family); providing information for supportive services for clients (e.g., housing, shelters, parenting classes) to support professional staff (e.g., Children’s Social Workers, Supervising Children’s Social Worker, Dependency Investigators, Children’s Services Administrator); gathering needed information from clients under the supervision of professional staff; or observing the physical state of clients and their environment during on-site visitations in order to facilitate the delivery of human services programs by professional staff to clients, to ensure client’s documents are adequately recorded, and their needs are met in accordance with departmental policies, procedures, and regulations.

Prepares a variety of documents (e.g., standardized forms, records, reports, correspondence, emails) by using a computer and appropriate software (e.g., word processing, CWS/CMS, Leader, Outlook, Binti, AARS, LIS) or by manually completing standard forms (consisting of narratives, computations, fill-in blanks, and/or checkmark boxes) in order to accomplish a variety of activities (e.g., document and record client information; document visitations; assist clients applying for human services programs) in order to maintain accurate and current records of client interaction and ensure all documentation is completed in accordance with departmental policies, procedures, and regulations.

Provides a variety of information (e.g., provisions of human services programs, departmental policies and procedures, pertinent case and client information, Court reports) to a variety of individuals (e.g., clients, individuals or agencies associated with the case, supervisors, coworkers, law enforcement officials, resource family, school officials, court officials) by orally conveying information clearly and concisely or providing written information (e.g., instructions and pamphlets in their primary language) to ensure that the clients and other relevant parties are properly informed about their case and that any information provided or received is understood, complete, accurate, and in accordance with departmental policies, procedures, and regulations.

Enters and retrieves data by utilizing computer software (e.g., CWS/CMS, intranet); recording client interactions; reviewing appropriate documents (e.g., reports, personal identifications, birth certificates, contact information); following State and departmental policies and procedures in order to comply with legal and departmental requirements.

Monitors children and families by coordinating client meetings under structured circumstances both in and outside of the office (e.g., court ordered visitations); following departmental policies and procedures to ensure child safety; supervising the safety and wellness of minors and non-minor dependents (e.g., watching them play, providing food, engaging them in activities); defusing high-stress situations; coaching (e.g., how to change a diaper, play, engage) and redirecting (e.g., change of topic) during the visitation; terminating visits when necessary in order to ensure that family interactions are positive and productive.

Transports clients to various locations and events (e.g., school, court, medical appointments, visitation sites, drug testing sites, out of State events, placements, replacements, teen club, toy drive, special events) by assisting in coordinating client transportation; contacting pertinent parties, organizing information, and scheduling meeting times and location; driving a personal or County vehicle or accompanying clients on a plane in order to follow the clients’ assessment plan as directed by professional staff.

Testifies in court by preparing client contact information and attending the court hearing in order to orally communicate information to others or address concerns raised by relevant parties related to client interactions and observations.

Serves notices to appear in Court to clients by delivering the notice in person (e.g., in the client’s home, work, prison, treatment facility); and documenting interactions in order to ensure court compliance and acknowledge the notice of receipt.

Requirements

SELECTION REQUIREMENTS:

OPTION I: Sixty (60) semester units or ninety (90) quarter units from an accredited college or university, fifteen (15) semester units or twenty-three (23) quarter units of which must be in a human services related field.

OPTION II : Fifteen (15) semester units or twenty-three (23) quarter units of college course work in a human services related field - AND - One year paid social servicesexperience which includes interviewing clients to assess human services needs, assisting clients in obtaining services, or explaining policies and program services to clients.

OPTION III : Two (2) years of social servicesexperience which includes interviewing clients to assess human services needs, assisting clients in obtaining services, or explaining policies and program services to clients.

OPTION IV : Two (2) years of specialized clerical experience providing program, service, or client related service in support of professional staff responsible for the delivery of human services programs.

LICENSE REQUIRED: A valid California Class C Driver License is required. Candidates must show proof of a driver's license before appointment and will be required to obtain a copy of their driving record for the California State Department of Motor Vehicles before being appointed. A copy of the driving record must be presented at the time of appointment. License must not be suspended, restricted, or revoked. Also, a personal vehicle will be required at the time of appointment in order to perform the essential job functions.

AN APPLICANT WHOSE DRIVING RECORD SHOWS FOUR (4) OR MORE MOVING VIOLATIONS WITHIN THE LAST TWO YEARS WILL NOT BE APPOINTED.

PHYSICAL CLASS:

2 - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.

SPECIAL REQUIREMENT INFORMATION:

• Accredited institutions are those listed in the publications of regional, national or international accrediting agencies which are accepted by the Department of Human Resources. Publications such as American Universities and Colleges and International Handbook of Universities are acceptable references. Also acceptable, if appropriate, are degrees that have been evaluated and deemed to be equivalent to degrees from United States accredited institution at the time of filing or within fifteen (15) calendar days of filing.

In order to receive credit for any college coursework, you must include a legible copy of the official transcripts from the accredited institution at the time of filing or within (15) calendar days from the date of filing. Please submit documentation to and indicate your name, the exam name, and the exam number.

Human Services related fields are Psychology, Sociology, Child Development, Social Work, Behavioral Science, Human Development, Human Services, Child & Adolescent Development, Early Childhood Development, Clinical Psychology, Counseling, Family and Child Development, Family Studies, Marriage and Family Therapy, Marriage, Family and Child Counseling.



Social services includes the benefits and services such as education, food subsidies, health care, police, fire service, job training and subsidized housing, adoption, community management, policy research, and lobbying.



Specialized Clerical experience involves difficult and responsible office work having broad working knowledge of a special subject matter or office procedure and practice.

Additional Information

EXAMINATION CONTENT:
This examination process will consist of a Multiple choice and/or simulation assessment(s) weighted 100% assessing:

• Customer Service

• Learning Potential

• Responsibility

• Reading Comprehension

You will need to meet the Requirements and achieve a passing score of 70% or higher in order to be placed on the Eligible List.

MULTIPLE-CHOICE AND SIMULATION ASSESSMENTS ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19.

ELIGIBILITY INFORMATION:

The names of candidates receiving a passing score in the examination will be placed on the eligible list in the order of their score group for a period of twelve (12) months following the date of promulgation.

TRANSFER OF TEST COMPONENTS:

• Applicants who have taken identical components recently for other exams may have their scores automatically transferred to this examination.

• This examination contains test components that may be used in the future for new examinations and your test scores may be transferred.

TEST PREPARATION:
Study guides and other test preparation resources are available to help candidates prepare for employment tests. While the guides will help you prepare for the test, we advise you to review all related materials that you deem necessary.

• An interactive system for taking practice tests may be accessed on the Department of Human Resources website at Please click on "Find A Job" and then "Job Search Toolkit." Test preparation information is located under the "Employment Test Assistance" section.

• Additional practice tests are available at

All notifications (e.g. Notices of Non-Acceptance, Notice of Results, etc.) will be emailed.

SPECIAL INFORMATION:

FINGERPRINTING CLEARANCE AND BACKGROUND CHECK:

All employees of DCFS are subject to fingerprinting and subject to criminal background check by the State Department of Justice and Federal Bureau of Investigation. Employment including promotion is contingent upon passing the background checks. A candidate with conviction history which has a direct and adverse relationship with the duties of the Human Services Aide position may be rejected pursuant to County Policy (PPG 514) or may have his or her conditional offer of employment rescinded and be removed from the certification list pursuant to Civil Service Rule 6.04.

VACANCY INFORMATION:

The eligible list resulting from this examination will be used to fill vacancies in various locations throughout the Department of Children and Family Services (DCFS).

AVAILABLE SHIFT: Any

APPLICATION AND FILING INFORMATION:

All applicants MUST complete the filing process ONLINE (via electronic submission). Applications will not be accepted by mail, fax, or in person.


Applicants are required to submit a standard Los Angeles County Employment Application online and complete the Supplemental Questionnaire to be considered for this examination. Paper application and/or resumes cannot be accepted in lieu of online application. We must receive your application before 5:00 p.m. (PT) on, May 21, 2024.


Apply online by clicking on the green "APPLY" button at the top right of this posting. You can also track the status of your application by using this website: hr.lacounty.gov


Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the Selection Requirements and complete the Supplemental Questionnaire. Provide any relevant education, training, and experience in the spaces provided, so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week, description of work performed. If your application is incomplete, it will be rejected.

Plan to submit your online application well in advance of the May 21, 2024 5:00 p.m. (PT) deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address.

IMPORTANT NOTES:

• ALL information included in the application materials is subject to VERIFICATION. We may reject your application at any point during the examination and hiring process, including after an appointment has been made.

• FALSIFICATION of any information may result in DISQUALIFICATION .

• Utilizing VERBIAGE from Class Specification and Minimum Requirements serving as your description of duties WILL NOT be sufficient to meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED.

• Prime Variance Reports (PVRs), also known as Master Time Records, are not accepted, or required as part of the application process; this includes the selection interview and the background-check.

APPOINTMENT INFORMATION:
Candidates who are selected for employment must successfully complete the pre-employment requirements, which include fingerprint clearance and background investigations, medical examination, and may include psychological evaluation.

SOCIAL SECURITY NUMBER :

Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.

COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES:

For candidates who may not have regular access to a computer or the internet, laptop computers and portable WIFI are available for loan from various public libraries throughout Los Angeles County. In addition, applications can be completed on computers at public libraries throughout Los Angeles County.

NO SHARING OF USER ID AND PASSWORD:

All applicants must file their application online using their OWN user ID and password. Using a family member or a friend's user ID and password may erase a candidate's original application record.

California Relay Services Phone:

ADA Coordinator Email:

Teletype Phone:

Alternate Teletype Phone:

Department Contact Name: Emily Andrade

Department Contact Phone:

Department Contact Email:

COUNTY OF LOS ANGELES

Employment Information

Any language contained in the job posting supersedes any language contained below.

Your Responsibilities:

1. Completing Your Application:

a. Before submission of the application, it is your responsibility to ensure that all information provided is correct and complete on the application. Incomplete applications cannot be accepted.

b. List each payroll title separately for each job. Do not group your experience. Specify the beginning and ending dates for each job. If you are a Los Angeles County employee and have held multiple positions, do NOT list all of your time with the County under your present payroll title.

c. Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.

d. To receive credit, include required documents (e.g., copy of your diploma, transcript, certificate, or license) as directed on the job posting. International degrees in a foreign language must be translated to English and evaluated for equivalency to U.S. standards. Refer to the job posting for specific deadlines for supporting documentation.

2. Requirements on Job Posting:

a. Your application will only be accepted if it clearly shows you meet the requirements. The information you give will determine your eligibility and is subject to verification at any time.

b. You must be at least 16 years of age at the time of appointment unless other age limits are stated on the job posting. The Federal Age Discrimination in Employment Act (ADEA) of 1967, as amended, prohibits discrimination on the basis of age for any individual age 40 or older.

c. Experience is evaluated on the basis of a verifiable 40- hour week, unless specified otherwise. Prorated part-time experience may be acceptable.

3. Application Deadline: All job applications must be completed and submitted before the closing time on the last day of the filing period as indicated on the job posting unless other instructions are provided. Job postings with an open continuous filing period are subject to closure without prior notice. It is to your advantage to file your application early and not wait until the last allowable date and time as you will not be able to apply once the filing period has closed.

4. Change of Name or Address: To change personal information such as your name or address, log into your profile on and make the necessary change. This can be done at any time.

5. Equal Employment Opportunity/Non-Discrimination Policy:

a. It is the policy of the County of Los Angeles to provide equal employment opportunity for all qualified persons, regardless of race, color, religion, sex, national origin, age, sexual orientation, disability, or any other characteristic protected by state or federal law. b. If you are an individual requesting reasonable accommodation(s) in the examination process, please contact the testing accommodation coordinator listed on the job posting. The provision of accommodation(s) may be subject to verification, consistent with state and federal law. All accommodation-related information will remain confidential.

Disclaimer : The County of Los Angeles is not responsible or in any way liable for any computer hardware or software malfunction that may affect the employment application or the application selection process.

You assume all responsibility and risk for the use of this system and the Internet generally. This system and the information provided on it are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. No advice or information given by the County of Los Angeles or its respective employees shall modify the foregoing or create any warranty.

The County of Los Angeles expressly disclaims any warranty that the information on this system or on the Internet generally will be uninterruptible or error free or that any information, software or other material accessible from the system is free of viruses or other harmful components. You shall have no recourse against the County of Los Angeles as the system provider for any alleged or actual infringement of any proprietary rights a user may have in anything posted or retrieved on our system.

The County of Los Angeles shall not be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with the use of this system or with the delay or inability to use it (or any linked sites), or for any information obtained through this system, or otherwise arising out of the use of this system, the Internet generally or on any other basis.

NOTE: Your application is submitted using Secure Encryption to ensure the privacy of all information you transmit over the Internet.

By accepting the Use Disclaimer set forth herein, you agree to all of the above terms and further agree to use this Online Job Employment Application System only for the submission of bona fide employment applications to the County of Los Angeles. Any other use of this Online Job Employment Application System, including without limitation any copying, downloading, translating, decompiling, or reverse engineering of the system, data, or related software, shall be a violation of the Use Disclaimer.

Test Preparation : Study Guides and other resources are available to help candidates prepare for employment tests. An interactive system for taking practice tests may be accessed on the Department of Human Resources website at Additional resources may be listed on the job posting.

Veteran’s Credit : In all open competitive examinations, a veteran’s credit of 10 percent of the total credits specified for such examinations will be added to the final passing grade of an honorably discharged veteran who served in the Armed Forces of the United States under any of the following conditions: During a declared war; -or- During the period April 28, 1952 through July 1, 1955; -or- For more than 180 consecutive days, other than for training, any part of which occurred after January 31, 1955, and before October 15, 1976; -or- During the Gulf War from August 2, 1990 through January 2, 1992; -or- For more than 180 consecutive days, other than for training, any part of which occurred during the period beginning September 11, 2001, and ending on August 31, 2010 the last day of Operation Iraqi Freedom; -or- In a campaign or expedition for which a campaign medal or expeditionary medal has been authorized and awarded. Any Armed Forces Expeditionary medal or campaign badge, including El Salvador, Lebanon, Grenada, Panama, Southwest Asia, Somalia, and Haiti qualifies for credit.

A campaign medal holder or Gulf War veteran who originally enlisted after September 7, 1980 (or began active duty on or after October 14, 1982, and has not previously completed 24 months of continuous active duty) must have served continuously for 24 months or the full period called or ordered to active duty.

This also applies to the spouse of such person who, while engaged in such service was wounded, disabled or crippled and thereby permanently prevented from engaging in any remunerative occupation, and also to the widow or widower of any such person who died or was killed while in such service. A DD214, Certificate of Discharge or Separation from Active Duty, or other official documents issued by the branch of service are required as verification of eligibility for Veterans preference. Applicants must submit the documentation for each open competitive exam to qualify for veteran’s credit. More information available at:

Accreditation Information : Accredited institutions are those listed in the publications of regional, national or international accrediting agencies that are accepted by the Department of Human Resources. Publications such as American Universities and Colleges and International Handbook of Universities are acceptable references. Also acceptable, if appropriate, are degrees that have been evaluated and deemed to be equivalent to degrees from United States accredited institutions by an academic credential evaluation agency recognized by The National Association of Credential Evaluation Services or the Association of International Credential Evaluators, Inc. (AICE). More information is available at: (Download PDF reader) and E_Resource_Guide.pdf (Download PDF reader)

Background Check : The County of Los Angeles is a Fair Chance employer. Except as otherwise permissible under applicable laws, you will not be asked to provide information about a conviction history unless you receive a conditional offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and will also consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). I f asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed.

Career Planning : Resources to help current and prospective employees plan a career with Los Angeles County are available. To explore career paths to and from nearly all job titles, please visit our interactive Career PathFinder application at

Benefit Information : Depending on the position, the successful candidate will enroll in a contributory defined benefit pension plan if the candidate is a “new member” of the County’s defined benefit plan (LACERA) on or after January 1, 2013 (first employed by the County on or after December 1, 2012) – unless she or he established reciprocity with another public retirement system in which she or he was a member before January 1, 2013. It should be noted that County employees do not pay into Social Security, but do pay the Medical Hospital Insurance Tax portion of Social Security at a rate of 1.45%. The Los Angeles County Employees Retirement Association (LACERA) has reciprocal agreements with several public retirement systems in California.

Americans with Disabilities Act of 1990 : All positions are open to qualified men and women. Pursuant to the Americans with Disabilities Act of 1990, persons with disabilities who believe they need reasonable accommodation, or help in order to apply for a position, may contact the ADA/Personnel Services for Disabled Persons Coordinator. Hearing impaired applicants with telephone teletype equipment may leave messages by calling the teletype phone number on the job posting. The County will attempt to meet reasonable accommodation requests whenever possible.

Equal Employment Opportunity : It is the policy of the County of Los Angeles to provide equal employment opportunity for all qualified persons, regardless of race, religion, sex, national origin, age, sexual orientation, disability, or any other characteristic protected by state or federal law. All positions are open to qualified men and women pursuant to the Americans with Disabilities Act of 1990 and the California Fair Employment and Housing Act. The County will comply with all of its obligations under State and Federal laws regarding the provision of reasonable accommodations to applicants.

Los Angeles County Child Support Compliance Program : In an effort to improve compliance with court ordered child, family and spousal support obligations, certain employment and identification information (i.e., name, address, Social Security number and date of hire) is regularly reported to the State Directory of New Hires which may assist in locating persons who owe these obligations. Family Code Section 17512 permits under certain circumstances for additional employment and identifying information to be requested. Applicants will not be disqualified from employment based on this information.

Social Security Act of 2004 : Section 419 (c) of Public Law 108-203, the Social Security Protection Act of 2004, requires State and local government employers to disclose the effect of the Windfall Elimination Provision and the Government Pension Offset Provision to employees hired on or after January 1, 2005, in jobs not covered by Social Security. The County of Los Angeles does not participate in the Social Security System. All newly hired County of Los Angeles employees must sign a statement (Form SSA-1945) prior to the start of employment indicating that they are aware of a possible reduction in their future Social Security benefit entitlement. For more information on Social Security and about each provision, you may visit the website or call toll free . Persons who are deaf or hard of hearing may call the TTY number or contact a local Social Security office.

Employment Eligibility Information : Final appointment is contingent upon verification of U.S. citizenship or the right to work in the United States. Immigration law provides that all persons hired after November 6, 1986, are required to present original documents to the County, within three (3) business days of hiring, which show satisfactory proof of 1) identity and 2) U.S. employment eligibility.

The California Fair Employment and Housing Act (Part 2.8 commencing with Section 12900 of Division 3 of Title 2 of the Government Code) the Regulations of the Fair Employment and Housing Commission (California Code of Regulations, Title 2, Division 4, Sections 7285.0 through 8504) and other applicable laws prohibit employment discrimination based on an applicant's protected characteristics, including race, color, religion, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex, sexual orientation, age, pregnancy, childbirth, and other characteristics.

COVID-19 VACCINATION : Some County workforce members may be required to be fully vaccinated against COVID-19. Successful candidates for those positions/classifications may be required to submit proof of vaccination against COVID-19 or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the hiring department.

Updated February 2024