Implementation Consultant, PEO

About Us

Founded in 2004,  Vensure Employer Services  provides PEO solutions and human resource outsourcing to small and mid-market businesses across the country. Through its subsidiaries, including VensureHR, the company processes more than $19 Billion in payroll and supporting more than 874,770 worksite employees. With services including payroll, medical and voluntary benefits, workers' compensation, risk management and HR administration, Vensure companies support a broad spectrum of industries, allowing small business owners to cost-effectively manage HR functions and turn their attention to growth and profitability initiatives.

Position Summary

The  Implementation Consultant is responsible for being a subject matter expert in the respective functional area. This role involves overseeing the client implementation process, coordinating with cross-functional teams, and ensuring compliance with relevant regulations, all while ensuring exceptional client experience.

Essential Duties and Responsibilities

• Lead the client implementation process for new PEO clients, ensuring a seamless transition to our services.
• Lead client's full implementation by understanding their requirements and configuring our PEO solutions to meet their needs.
• Serve as the primary point of contact for clients during the implementation phase, addressing their concerns, answering questions, and providing expert guidance on system configuration and best practices.
• Provide training and guidance to clients on how to use our PEO system effectively, ensuring a smooth transition and user adoption.
• Troubleshoot and resolve any technical or process-related issues that arise during the implementation phase.
• Collaborate with cross-functional teams, including Sales, Client Relations, and Payroll.
• Act as a subject matter expert, staying up to date with industry trends, best practices, workflows, processes, complex client situations, and benefit regulations.
• Identify opportunities for process improvement and efficiency gains in benefit implementations.
• Other duties as required.

Knowledge, Skills, and Abilities

• Excellent communication and interpersonal skills (both written and verbal), with the ability to establish rapport with clients and internal teams
• Problem-solving mindset with the ability to analyze complex situations and provide effective solutions
• Exceptional attention to detail and strong analytical skills to conduct data analysis and quality control assessments
• Ability to effectively prioritize and re-prioritize as needed to meet changing business objectives and requirements
• Must be able to maintain organization, prioritize, and adjust priorities to balance workloads appropriately with the urgency of tasks.
• Must be able to remain calm under pressure and ensure communications remain professional in escalated or emotionally turbulent situations
• Constantly assesses the neatness, accuracy, thoroughness of the work assigned.
• Proven ability to work effectively with other, build strong team dynamics, and foster cooperation among team members.

Education & Experience

• High School/GED or equivalent combination of experience, skills, education (including other relevant non-traditional degree programs, certifications, or job training programs) required.
• At least 3 years of related work experience.
• Proficiency in HR software and tools, specifically PrismHR.
• Strong understanding of payroll and HR processes, regulations, and compliance requirements.
• Proven experience in implementation, payroll, or a related field.
• Proven track record of managing multiple implementation projects simultaneously and meeting deadlines.
• Knowledge of relevant federal and state regulations pertaining to benefit administration.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).