Information technology manager

Full job description

Primary Location : United States of America-OHIO-Franklin County-Columbus

Work Locations : DRC Central Office-Franklin 4545 Fisher Road Columbus 43228

Organization : Rehabilitation & Correction - Operation Support Center

Classified Indicator : Unclassified

Bargaining Unit / Exempt : Exempt

Schedule : Full-time

Compensation : $43.29

Unposting Date : May 16, 2024, 10:59:00 PM

Primary Job Skill : Information Technology

Technical Skills : Information Technology

Professional Skills : Adaptability, Attention to Detail, Flexibility, Listening

Primary Technology : Desktop Support

Agency Contact Name : Cheryl Carter

Agency Contact Information :

Information Technology Manager 1 20101711

(240004NN)

Job Duties

Who We Are…
Guided by a single mission “To reduce recidivism among those we touch,” the Ohio Department of Rehabilitation and Correction believes that everyone is capable of positive change. Our staff embrace these core values and serves as role models for pro-social behavior conveying an attitude of dignity and respect in the treatment of others.



What We Do…
The Ohio Department of Rehabilitation and Correction has been tasked with front line crime reduction through rehabilitative treatment and programming efforts provided in a safe, secure and humane correctional environment and effective community supervision. Our goal is to protect the public through helping individuals turn away from crime and become productive, contributing members of our communities, ensuring a safer Ohio for all Ohioans now and in the future.


To learn more about our agency, please visit our website at



Are You Ready?
We are thrilled to see that you are interested in beginning your career with the Ohio Department of Rehabilitation and Correction! Without a doubt, this will be the most rewarding and meaningful work you’ll ever find with a work family that is second to none!

Unclassified Position pursuant to OAC 5120.382

What You’ll Do:

• Manages one section comprised of two or more units, with each unit composed of two or more information technology specialists and/or analyst and/or technical staff
• Owner of ODRC ServiceNow (SN) instance and licensing
• Provides consultation to agency and business units on SN capabilities and enhancements
• Supervises Helpdesk Manager (Info Tech Supervisor 2)
• Leads and provides supervision for the ODRC Video Conference Center (VCC) ensuring delivery of optimal service to meet agency objectives and mission
• Provides direct supervision for assigned infrastructure specialists
• Responsible for assessing, designing, monitoring, and maintaining data communication services and equipment at approximately 70 remote locations across the state
• Communicates work expectations and monitors work progress via daily individual consultations and structured weekly group meetings
• Responds to and provides work direction to institution infrastructure specialists (Tier 2) and Help Desk staff (Tier 1) on applications, network and system outage issues
• Assign staff when needed
• Troubleshoot to determine priority level of outages and level of staff support to resolve issues
• Responds to outages and provides follow-up with institution infrastructure specialists to ensure issues are resolved timely
• Establish and monitor application of procedures to ensure agency wide standardization and consistency, (e.g. institution data backup procedure, policy standards)
• Direct and communicate work expectations and provide direction to contract personnel responsible for technical support to infrastructure team
• Disseminates and interprets policy and procedures
• Prioritizes and approves schedules and itineraries
• Approves requests for leave, overtime, compensatory time, attendance records and travel expenses
• Identifies training needs and conducts or arranges for training opportunities (i.e. on-the job and in-service)
• Writes employee goals and completes and conducts timely performance evaluation reviews
• Responds to EEO complaints and grievances if necessary and conducts investigations and presents at pre-disciplinary hearings of alleged staff misconduct as requested, and initiates disciplinary action if necessary
• Responds to complaints about staff
• Conducts staff meetings
• Screens and interviews applicants, makes recommendations for hire as needed.
• Represents the agency when attending State of Ohio enterprise conferences, meetings, workgroups, or trainings
• Attends meetings, trainings and conferences
• May give presentations and conduct training

What’s in it for you:

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

Medical Coverage

• Quality, affordable, and competitive medical benefits are offered through the available Ohio Med plans.

Dental, Vision and Basic Life Insurance

• Dental, vision, and basic life insurance premiums are free after completed eligibility period. Length of eligibility period is dependent on union representation.

Time Away From Work and Work/Life Balance

• Paid time off, including vacation, personal, and sick leave
• 11 paid holidays per year
• Childbirth/Adoption leave

Employee Development Funds

• The State of Ohio offers a variety of educational and professional development funding that varies based on whether you are a union-exempt employee or a union-represented employee.

Ohio Public Employees Retirement System

• OPERS is the retirement system for State of Ohio employees. The employee contributes 10% of their salary towards their retirement. The employer contributes an amount equal to 14% of the employee’s salary. Visit the OPERS website for more information.

Deferred Compensation

• The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. Visit the Ohio Deferred Compensation website for more information.

Qualifications

8 1/2 years (102 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting; 18 months exp. in performing project management functions as defined in series purpose.

• Or completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example, COBOL, Delphi, Java, Power builder, Visual Basic, Pl 1, SAS PCS, Pac base, Full Visual Suite, Designer 2000, Developer 2000, C, C++, Visual C, ECL, or Visual Studio), logic-based mathematics, data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or RDMS), computer systems analysis & design, & basic data processing concepts; additional 6 1/2 years (78 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting.; 18 mos. exp. in performing project management functions as defined in series purpose.

• Or 12 mos. exp. as Information Technology Supervisor 3, 64119, or equivalent. Or in offices of statewide information technology policy & planning, positions require completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C++, Visual C, ECL, or Visual Studio), logic-based mathematics, data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or RDMS), computer systems analysis & design, & basic data processing concepts; 3 yrs. exp. in utilizing word processing software; 3 yrs. exp. in utilizing internet browser(s) for research; 54 mos. exp. which included following: knowledge of information technology architecture components, developing information technology strategic plans, preparing & making presentations/public speaking, writing information technology related policy & procedures, preparing & monitoring budget, providing cost & resources estimates, & contract management; 2 yrs. exp. in utilizing e-mail system; 18 mos. exp. in project management or lead role on information technology project;12 mos. exp. in utilizing spreadsheet software; 12 mos. exp. as Information Technology Supervisor 3, 64119, or equivalent.

• Or equivalent of Minimum Class Qualifications For Employment noted above.

Job Skills: Information Technology

Technical Skills: Information Technology
Professional Skills: Adaptability, Attention to Detail, Flexibility, Listening

ADA Statement

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Drug-Free Workplace

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.

Knowledge of computer science, or business or public administration, data processing, engineering, geology or comparable field which included coursework in following: logic-based mathematics, data base concepts, basic data processing concepts & high-level language computer programming; computer systems analysis & design; computer hardware systems; supervisory principles/techniques*; employee development & training; project management. Skill in operation of computer terminal &/or personal computer & peripheral equipment (e.g., printers, modems). Ability to interpret variety of technical computer manuals & documentation; write computer programs & system documentation & instruction manuals; communicate verbally & in writing on technical & non-technical matters; establish friendly atmosphere as supervisor or project manager. (*) Developed after employment

Helpful Tips

Application Procedures:

In order to be considered for this position, you must apply on-line through this posting website. (We no longer accept paper applications.)

• When completing your on-line Ohio Civil Service Application, be sure to clearly describe how you meet the minimum qualifications outlined on this job posting.
• We cannot give you credit for your qualifications, experience, education and training in the job selection process if you do not provide it in your on-line application.
• You can check the status of your application by signing into your profile on this website.
• We will communicate with you through the email you provided in your profile and job application. Be sure to check your email often.

If you require a reasonable accommodation for the application process, please contact the Human Resources Office so proper arrangements can be made. Otherwise, you will be given specific instructions on requesting an accommodation if you are invited to an assessment and/or interview.

Background Check Information

You Also Need to Know

The Ohio Department of Rehabilitation and Correction is a tobacco-free workplace.

The State of Ohio is a drug-free Workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, positions may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.

Pre-Employment Drug Testing:

All final applicants tentatively selected for this position will be required to submit to urinalysis to test for illegal drug use prior to appointments. Testing will also be performed for the presence of marijuana. An applicant with a positive test shall not be offered employment unless the applicant submits medical documentation of legally prescribed medications or a recommendation for medical marijuana.

Pre-Employment Background Investigation:

The final applicant selected for the position will be required to undergo a criminal background check. An individual assessment of an applicant’s prior criminal convictions will be made before excluding an applicant from consideration.

• The Ohio Department of Rehabilitation and Correction is prohibited from hiring:
• Individuals under a federal or state weapons disability if the position requires firearms certification/recertification and use;
• Individuals who have engaged in sexual abuse in a prison or other confinement facility; have been civilly or administratively adjudicated, or convicted of engaging or attempting to engage in sexual activity in the community facilitated by force, implied threats of force, or if the victim did not or was unable to consent;
• Individuals convicted of soliciting or providing support for an act of terrorism, terrorism, or money laundering to support terrorism;
• Individuals who have been convicted of or pled guilty to a felony where a direct correlation exists between the position and prior criminal behavior. (example: individuals convicted of a felony involving fraud, deceit, or theft from holding a position that has substantial management or control over the property of a state agency.)