Knowledge Management Analyst

Job Summary

Develops and implements global risk management reports, systems, and processes to minimize investments risks. Applies experience and seasoned knowledge, skills, and practices to perform a variety of assignments.

Job Description

What is the Opportunity?

The Senior Technical Writer/Analyst will be responsible for creating and maintaining technical documentation including but not limited to Application System Overviews, Infrastructure diagrams, Implementation Instructions, Knowledge Base articles, Comprehensive Document Store entries, Configuration Management Database entries, Production Support metrics and internal training materials for the GRC, EPMO and Change Management teams. If you are passionate about technology and looking for a chance to make a difference and willing to embrace change, then our team is looking for you.

What will you do?

• Elicit requirements via interviews, facilitated requirements workshops, document analysis, surveys, business process analysis, workflow and task analysis, ensuring the right questions are asked to produce essential requirements information to help design and document controls.

• Collaborate with Business Units (GRC, EPMO and Change Management) in support of documentation to enable control design and more comprehensive retention of institutional knowledge.

• Responsible for creating the documentation including but not limited to Policies, Standards, Processes, Procedures, Work Instructions and Diagrams.

• Responsible for the development, maintenance, management, and delivery of technical documentation to the appropriate audiences in the appropriate corporate standard formats via print and online mediums.

• Identify process improvements opportunity for future process design/changes that increase corporate efficiencies while considering impact and integrity of the business processes.

• Work with business teams to translate business processes and interpret business needs to them and clarify / update specifications provided to ensure proper translation/development during the documentation of controls/processes.

• Advise organizations on Knowledge Management (KM) strategies and approaches, develops KM plan and strategies, leads efforts to assess and create solutions based on organizational needs, recommends tools and processes that improve workflow and sharing across the organization, and promotes good Content Management principle.

What do you need to succeed?

• Minimum 5 years’ experience as a knowledge management specialist or lead technical writer.

• Minimum 5 years’ experience in risk management for development of process/control documentation.

• Minimum 5 years’ experience with industry standard documentation or knowledge management tools (e.g., SharePoint, Teams, Confluence), preferably within the financial services industry, a public accounting firm, or with a financial institutions or regulator.

• Have high level knowledge of technology/platforms (Hosting, Database, Middleware, Network, Cloud, Datacenter, Network Security, Data Security, Vulnerability Management, SMO, Architecture, Disaster Recovery, Capacity & Performance Management, IT Operations etc.)

• High-level knowledge of banking regulations such as FINRA, SEC, MSRB, FRBNY, OCC as well as industry framework such as COBIT2019, NIST, FFIEC.

Nice-to-have : 

• Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to business needs and problems.

• Ability to recognize, analyze, and solve for a variety of business needs and problems.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• Opportunities to do challenging work

• Opportunities to building close relationships with clients

The good-faith expected salary range for the above position is $110,000 - $190,000 depending on factors including but not limited to the candidate’s experience, skills, registration status; market conditions; and business needs.  This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company-matching contributions; health, dental, vision, life and disability insurance; and paid time-off plan.

RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

·       Drives RBC’s high performance culture

·       Enables collective achievement of our strategic goals

·       Generates sustainable shareholder returns and above market shareholder value

Job Skills

Business Performance Management, Investment Banking Analysis, Investment Economics, Investment Management Systems, Investment Performance Measurement, Investment Risk, Investment Risk Management, Market Risk, Operational Risks, Performance Management (PM), Quality Management, Risk Management, Standard Operating Procedure (SOP)

Additional Job Details

Address:

350 SOUTH GRAND AVENUE:LOS ANGELES

City:

Los Angeles

Country:

United States of America

Work hours/week:

40

Employment Type:

Full time

Platform:

HUMAN RESOURCES

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2024-03-12

Application Deadline:

2024-03-12

I nclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.