Manager, Application and Infrastructure Operations

JOB SUMMARY : Driven by growth and new technology initiatives, PrismHR has an opening for an Infrastructure Operations Manager.  This role has direct management for a team of infrastructure engineers with varied disciplines across both our legacy and go forward technology initiatives. This role will require someone with a hands-on type of leadership style, someone that can guide others and still roll up their sleeves to contribute to our growing infrastructure.  You will collaborate across multiple groups within the Product Delivery organization including development, architecture and program management to help deliver the best service for our clients. SPECIFIC DUTIES and RESPONSIBILITIES :

• Lead a team of 3 to 6 infrastructure engineers in configuring, monitoring, maintaining and growing the company’s application services
• Provide formal, less formal and ‘as needed’ continual performance and personal growth feedback to assigned engineers
• Lead the team by example in driving and implementing actionable process, efficiency and quality improvements
• Troubleshoot issues across all application tiers
• Continual learning of new technologies and concepts; training and mentoring team members.
• Create and maintain comprehensive documentation as it relates to server and network topology, equipment, and configuration(s)
• Continue to evolve the use of automation and configuration management
• Participate in the creation, maintenance, testing, and execution of the Disaster Recovery plan
• Work with hosting services, managed service providers, and contracted support to deliver innovative solutions for a wide range of product and service offerings
• Assist in capacity planning activities, to include creating and presenting technical specifications and requirements for purchasing of new servers and networking equipment
• Participate in after-hours upgrades, maintenance troubleshooting, and on-call availability as needed
• Function as a project lead to ensure major projects are kept on track and key deliverables met

SKILLS and EXPERIENCE :

• 10+ years of infrastructure and application support in a production environment, with 2+ years in a team leadership of management role
• Bachelor’s degree in Computer Science, MIS or Engineering
• Experience with Docker CE as well as Docker Data Center infrastructure or equivalent
• Experience with automation tools such as Puppet, Chef, or Ansible
• Experience with supporting applications in complex AWS infrastructures
• Strong scripting knowledge for Windows and Linux platforms
• Design level expertise for SaaS operating platforms
• SSAE-16 SOC1, SOC2 or equivalent compliance experience strongly desired
• Excellent problem solving and effective research skills
• Good customer service skills
• Dedication and willingness to work some alternative schedules as necessary
• Industry certifications are strongly desired: Red Hat (RHCSA/RHCE), Windows (MCSA / MCSE), and/or Network (CCNA, CCNA Security)
• Knowledge of VMware virtual systems and cloud infrastructure, in a managed service environment

PrismHR is a fast-paced SaaS company which provides customers with a cloud-based payroll process software application. PrismHR also provides professional services including system implementation consulting, custom configurations, and training. Lastly, via the Company’s Marketplace platform customers and end users access other human resources and employee benefits applications from PrismHR’s Marketplace Partners.

Diversity, Equity and Inclusion Program/Affirmative Action Plan:
We have transformed our company into an inclusive environment where individuals are valued for their talents and empowered to reach their fullest potential. At PrismHR, we strive to continually lead with our values and beliefs that enable our employees to develop their potential, bring their full self to work, and engage in a world of inclusion. Ensuring an inclusive environment for our employees is an integral part of the PrismHR culture. We aren't just checking a box, we are truly committed to creating a workplace that celebrates the diversity of our employees and fosters a sense of belonging for everyone. This is essential to our success. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about our roles but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for these open roles or other open roles. We particularly encourage applicants from traditionally under-represented groups as we seek to increase the diversity of our workforce and provide fair opportunities for all. As a proud Equal Opportunity and Affirmative Action Employer, PrismHR encourages talent from all backgrounds to join our team. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.

Privacy Policy: For information about how we collect and use your personal information, please see our privacy statement available at

PrismHR provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at PrismHR: . Please indicate in the subject line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.

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