Customer Service Representative I

Description & Requirements Maximus is currently looking for a Customer Service Representative to join our growing team. This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients. Currently, this position operates temporarily remote in Onondaga County, with an unspecified timeline for transitioning to on-site duties. What you will receive: • Starting pay: $16.90/hour • Competitive healthcare benefits (medical, dental & vision) • 401(k) retirement savings • Paid time off (PTO) • Holiday pay • Great work/life balance Essential Duties and Responsibilities: - Foster strong customer relationships, monitoring their engagement and progress. - Collaborate regularly with customers to attain program goals and sustain eligibility for services. - Conduct workshops and deliver various training services to customers. - Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation. - Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs. - Follow up with customers to ensure their needs are met and address any queries or concerns. - Collaborate with team members, providing expertise and assistance in resolving participant issues. - Maintain accurate and timely case notes for all customer interactions and document related activities. - Share updates on outreach and engagement efforts with project staff. - Report identified barriers hindering customer engagement with the Provider to project staff. -Conduct face-to-face and telephonic outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices -Assist clients with the enrollment/transfer/disenrollment process -Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients -Conduct appointments to assist CYES Program eligible consumers to complete their Medicaid application -Assist Call Center Operations and other departments as determined by project management to meet business needs -Assist processing units within the Outreach department as determined by project management to meet business needs -Maintain updated knowledge of the New York Medicaid Choice Project -Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template -Perform other duties as assigned by project management to meet business needs Minimum Requirements Minimum Requirements:
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience. -Experience working with MS office applications (Excel, PowerPoint & Word) -Prior work experience in customer service, data entry and or data processing Home Office Requirements: -Candidates must have their own laptop/computer equipment with Windows 10 Operating System or above. -Reliable high-speed internet service -Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity -Minimum 5 Mpbs upload speed #NYMC #NYMCCSR EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.