Services Product Lead

at Renaissance in Wilmington, Delaware, United States

When you join Renaissance®, you join a global leader in pre-K-12 education technology! Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters-creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide.

Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve.

The Services Product Lead will focus on establishing a clear and efficient communication loop across the Product and Customer Success functions, supporting GTM readiness in both workstreams! The Services Product Lead will develop a deep understanding of product roadmaps, strategic plans, value drivers and positioning, providing insight into this work for all Customer Success functional teams. They will partner with CS to understand the impact of product updates and development on CS functions and the overall customer experience, communicating this back to Product teams to ensure appropriate resources are in place prior to product launch and/or feature release. The Services Product Lead will also work alongside team members from other organizational workstreams (i.e., Marketing, Support, Community Knowledge) acting as a central communication hub to ensure a unified vision with shared goals!

Essential Functions

+ Understand Product roadmaps and effectively communicate updates to Customer Success teams, ensuring early insight into product development and reducing the need for reactive adjustments.

+ Understand and operate within established communication processes for each product team.

+ Attend Sprint Exits, Product Roadmap Meetings, Core Team Meetings, etc.

+ Initiate cross-functional collaboration with internal partners across multiple departments.

+ Understand all Customer Success functions, their roadmaps, and strategic plans.

+ Advise Customer Success functional leads about product updates and collaborate to identify readiness needs

+ Collaborate with Customer Success Enablement to ensure readiness across all CS functions

+ Understand and effectively communicate how product updates impact overall customer experience

+ Identify efforts in other workstreams to support product development (i.e., Marketing, Support, Community Knowledge)

+ 5+ years working in K-12 education with expertise in assessment, instructional pedagogy and data analytics

+ 5+ years demonstrated success working with/in Customer Success, Product Development, and/or Project Management

+ Superb organization and communication (written and verbal) skills

+ Demonstrated ability to proactively initiate cross-functional collaboration

+ Ability to synthesize complex information and identify critical connections relevant to team functions

+ Proven ability to work independently in a fast-paced environment while leading multiple projects

+ Proficiency with Microsoft 365

All your information will be kept confidential according to EEO guidelines.

Salary Range: $74,700 – $90,000

This range is based on national market data and may vary by experience and location.

Benefits:

+ World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth

+ Health Savings and Flexible Spending Accounts

+ 401(k) and Roth 401(k) with company match

+ Paid Vacation and Sick Time Off

+ 12 Paid Holidays

+ Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program

+ Tuition Reimbursement

+ Life & Disability Insurance

+ Well-being and Employee Assistance Programs

Frequently cited statistics show that some women, underrepresented individuals, protected veterans and individuals with disabilities may only apply to roles if they meet 100% of the qualifications. At Renaissance, we encourage all applications! Roles evolve over time, especially with innovation, and you may be just the person we need for the future!

EQUAL OPPORTUNITY EMPLOYER

Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law.

REASONABLE ACCOMMODATIONS

Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition () .

EMPLOYMENT AUTHORIZATION

Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

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