Specialist clerk

Full job description

Minimum Qualifications:

• Must have a High School Diploma or G.E.D.

• Must have two (2) years of documented practical work experience in an office environment

• Knowledge of department procedures, rules, and regulations

• Strong customer service skills

• Familiar with MS Excel such as data entry and formulas.

• Attention to detail, ability to communicate clearly with the general public under sometimes stressful conditions, ability to multi-task

• Well versed in modern office procedures, practices, use of equipment and software

• Well versed in the preparation and maintenance of office records and reports

• Must have and maintain throughout employment a valid driver’s license, reliable transportation, and be insurable under the Lucas County Commissioners Risk Management.

Responsibilities:

1. Determines participant eligibility for WIC program services according to the WIC Policy and Procedure Manual; participates in intake of WIC participants; checks Medicaid eligibility; schedules, cancels, and reschedules appointments as needed; enters demographic information into WIC systems; informs participants on the process and/or what to bring to appointments.

2. Directs and supports participant flow as well as site operations by maintaining supplies, equipment, forms, and other materials.

3. Maintains a clean and professional environment for WIC participants.

4. Completes and maintains required documentation and other program data; generates and submits reports as needed.

5. Collects documentation and ensures staff receives the correct information.

6. Participates in outreach efforts to build and maintain participant caseload.

7. Assists with participant education and refers participants to appropriate internal and external health and social services resources as needed.

8. Assists with loading WIC Benefit cards.

9. Pulls, files, and manages terminated/purged charts each month. Sends out termination notices.

10. Explains participant rights and responsibilities, program details, procedures, timelines and expectations.

11. Composes tailored correspondence (forms, legal documents, reports, emails, articles, labels, specifications, memoranda, resolutions and other written communications) in response to inquiries from internal and external customers; including, but not limited to, scheduling correspondence, handling general inquiries, typing dictations, or coordinating with respect to agency functions.

12. Answers phones, emails and other communications; takes messages, directs calls to appropriate individuals, and performs specialized clerical tasks for assigned division.

13. Organizes, classifies, and files documents. Prepares and maintains appropriate file structure; additionally responsible for the retention and storage of any required historical documents.

14. Enters data or information from a variety of source documents into a software system and visually verifies accuracy. Makes corrections to information as needed.

15. Creates appropriate forms and prepares bills, orders, notes, receipts, permits, and licenses as needed. Reviews the accuracy, completeness, and relevancy of information.

16. Assists and works with other clerical staff as needed. This includes, but is not limited to, completing mail runs, sorting and distributing mail, and covering other clerical areas.

17. Adheres to PHAB core competencies including, but not limited to: T1: 1.2.1, 1.2.2, 1.2.3, 2.1.1, 2.1.2, 2.2.5, 2.4.5, 3.2.1, 3.2.2, 3.3.3, 3.3.5, and 4.1.4.

18. Participates in quality improvement efforts and achieving PHAB accreditation requirements. This position will be responsible for using quality improvement (QI) processes and/or techniques to improve the effectiveness of the assigned public health program.

19. Attends and participates in conferences, seminars, trainings, or related education classes as assigned.

ADA Specifications:

This position is classified as Office -1 setting and performs a wide range of functions for the Toledo-Lucas County Health Department. Further information may be obtained from Human Resources.

Disclaimer:

The essential duties and responsibilities defined within this position description are not an all-inclusive list, but a general summary of purpose and primary function of the position. An individual employed in this position may be asked or assigned to perform a wide-range of related tasks, within the scope of the position, department/division, union affiliation, etc. as deemed appropriate by management.

Please email or mail cover letter and resume to:

Email:

Mail: Toledo-Lucas County Health Department

Attn: Human Resources

635 N. Erie Street

Toledo, Ohio 43604

The Toledo-Lucas County Health Department is an Equal Opportunity Employer. The Department operates in accordance with Title VII of the Civil Rights Act of 1964.

Job Type: Full-time

Pay: From $16.56 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Retirement plan
• Vision insurance
• Wellness program

Healthcare setting:

• Clinic

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Office: 2 years (Required)
• Microsoft Excel: 1 year (Preferred)

Ability to Commute:

• Toledo, OH 43604 (Required)

Ability to Relocate:

• Toledo, OH 43604: Relocate before starting work (Required)

Work Location: In person