Supervisor - QA (Remote and Temporary)

Description & Requirements Maximus is currently looking for a QA Supervisor (remote) to join our team supporting FEMA, Federal Emergency Management Agency. The QA Supervisor will be responsible for providing front-line, first level management and leadership to direct reports, with the goal of meeting program objectives and customer service level agreements, within the FEMA project. *This position is a Remote - Work at Home position *This is a temporary position

*Must live in the contiguous United States *Must be able to pass a federal background check In this position, you will be supporting survivors of natural disaster. The FEMA team strives to be available to help those in need requiring us to have flexibility. This position will require you to have availability to work an eight (8) hour shift, (5) days per week anytime between the hours of 6:30am - 2:00am EST (including weekends). Essential Duties and Responsibilities: - Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives. - Identify and set monthly individual/team goals. - Develop Quality Checklist, based upon client requirements. - Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management. - Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity. - Participate in internal audits of policies and procedures of other departments. - Act as subject matter expert for the Quality Assurance team members. - Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions. - Review and distribute daily work. - Verify accuracy of timecards against approved schedules. - Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks. - Comply with all company required policies, procedures and processes including but not limited to required training. - Direct subordinates to complete assignments using established guidelines, procedures and policies. - Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems. - Identify training needs and development opportunities for subordinates. - Perform other duties as may be assigned by management. Minimum Requirements: - Associate Degree or equivalent combination of education, technical training or work experience considered in lieu of degree. - Minimum of three (3) years of related experience. - Per client Requirement US Citizenship is required
- Must live in the contiguous United States - Must be able to pass a federal background check Home Office Requirements: - Hardwired internet (ethernet) connection - Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher
required (you can test this by going to - Private work area and adequate power source - Video calls may be requested on occasion. Proper background and attire is required - All equipment will be provided by Maximus (laptop, monitor, keyboard, mouse, headset) Minimum Requirements - Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience. EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.