Systems Programming Consultant

Systems Programming Consultant

Date:  Jun 11, 2024

Location:  TALLAHASSEE, FL, US, 32301

The State Personnel System is an E-Verify employer. For more information click on our  E-Verify Website .

Requisition No: 831010 

Agency: Business and Professional Regulations

Working Title: Systems Programming Consultant

Pay Plan: Career Service

Position Number: 79011530 

Salary:  $2,103.48 - $2,790.00 Bi-weekly 

Posting Closing Date: 06/13/2024 

Total Compensation Estimator 

DIVISION OF TECHNOLOGY

DIRECTOR’S OFFICE

SYSTEMS PROGRAMMING CONSULTANT

Position Number: 79011530

Hiring Salary: $2,103.48 - $2,790.00 Bi-weekly

*INTERNAL AGENCY - You must be employed by the
Department of Business & Professional Regulation to be considered.*

Our Organization and Mission:

The Division of Technology is dedicated to leveraging innovation, collaboration, and efficiency to empower progress, enhance digital infrastructure, and ensure technological advancements benefit society as a whole.

The Work You Will Do:

This position is responsible for working on complex configuration changes for enterprise applications that interact with each other, specifically Versa: Regulation, Versa: Online, and Customer Relationship Management systems. This position will be integral to the understanding of the back-end business rules for the Customer Relationship Management system and Versa: Online which will be replaced with the new Customer Experience Modernization software. This will include a variety of configuration components and supporting associated technologies.

Your Specific Responsibilities:

• This position will assist with the Enterprise applications and a variety of other software applications, as needed.
• The incumbent will analyze and perform unit testing, maintain documentation, and notify when code or configuration changes are ready for user acceptance testing and assist with user acceptance testing.
• Creates reports and queries using QLIK as the primary reporting tool, if needed. Consults with business units and key stakeholders regarding data needs.
• Receives requests from the agency’s incident management ticketing system. Maintains records of activities in incident management system by updating comments. Updates the incident management system with ticket resolution information and other pertinent information.
• Performs related work as required.

Knowledge, Skills & Abilities:

• Knowledge of customer management software.
• Knowledge of Microsoft Office Software tools.
• Knowledge of QLIK, incident management software.
• Knowledge of SQL Server and Oracle databases.
• Ability to troubleshoot technical problems and recommend or implement design changes.
• Ability to communicate effectively and accomplish tasks in a group setting.
• Ability to plan, organize and coordinate work assignments.

Minimum Requirements:

• At least 5 years of experience developing complex configuration for Versa: Regulation (VR); and
• At least 3 years of experience with business analysis; and
• At least 2 years of experience with reporting development using Qlik; and
• Understanding of Customer Relationship Management System that the Call Center uses for tracking customer interactions and payment processing and how it relates to current licensing system, Versa: Regulation; and
• Experience developing Versa: Online transactions; and
• Experience with SQL Server Database and Oracle Database; and
• Ability to work with business units to understand issues and propose a solution(s); and
• Ability to communicate technical issues, risks and approaches to non-technical users; and
• Ability to troubleshoot technical problems and recommend or implement design changes; and
• Experience coordinating testing efforts with business units; and
• Experience evaluating and providing feedback on possible new technologies for business needs; and
• Knowledge of Versa: Regulation Batch Processes and Scheduling Jobs.

***Applicants must complete all fields in the Candidate Profile. Work history, hours worked and formal education are required to qualify for this position. Responses to Qualifying Questions must be verifiable in the Candidate Profile. Resumes and other documentation can be attached to provide additional information.***

The Benefits of Working for the State of Florida:

“Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• State of Florida retirement package: 3% employee contribution required.
• Nine annual paid holidays and one personal holiday.
• Ability to earn up to 104 hours of paid annual leave annually as a new employee with the State of Florida.
• Ability to earn up to 104 hours of paid sick leave annually.
• The State of Florida offers health insurance coverage (i.e. individual and family coverage) to eligible employees.
• The State of Florida provides a $25,000 life insurance policy to eligible employees.
• Additional supplemental insurance policies are available for dental, vision, hospital supplement, cancer, etc.
• Tax deferred medical and childcare reimbursement accounts are available.
• Tuition waiver program to attend an approved State of Florida College or University.

For additional benefit information, please visit the following website: 

Applicant Note: If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status. NOTE : This position requires a security background check, physician assessment, drug screening, and participation in direct deposit. You will be required to provide your Social Security Number (SSN) and date of birth in order to conduct this background check. Applicants are required to apply through the People First system by the closing date, by applying online.  All required documentation must be received by the closing date of the advertisement.  If you have any questions regarding your application, you may call .

The Florida Department of Business & Professional Regulation is committed to increasing recruitment and hiring of individuals with disabilities and improving employment outcomes.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DBPR Human Resources (HR) Office at . DBPR requests applicants notify HR in advance to allow sufficient time to provide the accommodation. SPECIAL REMINDERS: Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.  For more information, please visit the SSS website: . If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The Florida Department of Business & Professional Regulation values the sacrifices veterans and their family members have given to our country and support the hiring of returning service members and military spouses.

A candidate for veterans’ preference who believes he or she was not afforded employment preference may file a complaint in accordance with Rule 55A-7.016, F.A.C., with the Florida Department of Veterans’ Affairs, Veterans’ Preference Coordinator, 11351 Ulmerton Road, Suite 311, Largo, FL, 33778. The Department of Veterans’ Affairs has also established an email where people can electronically file claims or ask questions. The email is  . The Department of Business and Professional Regulation will only hire U. S. citizens and lawfully authorized alien workers. Our agency participates in the E-Verify System which is a federal government electronic database available for employers to use to verify the identity and employment eligibility of all persons hired to work in the United States.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center ). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.   Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here .  All documentation is due by the close of the vacancy announcement. 

Nearest Major Market: Tallahassee