- International Sales Specialist

Chipton-Ross is seeking an International Sales Specialist for a Hybrid contract opportunity in King of Prussia, PA. JOB SUMMARY:
This position is responsible for the International Sales and/or Purchase Order Management process, customer satisfaction (internal and external customers) and support, account reconciliation, and supporting the revenue stream of our client. Working in a customer service team of 7 people, interfacing with 2 plants/shipping locations, Logistics, Credit, Accounts Receivable, Regulatory, other client departments and affiliates. RESPONSIBILITIES:
80% Export Order Management:
- The incumbent is responsible for all order management activities for international orders. International orders (excluding Canada) exceeds 50% of total orders managed in this role.
Export Order management will include a group of customers segmented by market or global region. Import activity includes order management of purchases for foreign sourced raw materials, finished goods replenishment, or 3rd Party sales to customers.
Responsible for accurate sales order entry, complete and correct Shipper Letter of Instruction (SLI) information will be provided to client's Forwarder for booking, US Customs, and document distribution.
Ensures all Export orders received are entered & acknowledged within 48 hours of receipt. Accurate & timely SAP Customer Master record maintenance.
Provide costs of transportation as part of the pricing equation for international sales. Consistent use of the client document distribution process for export documents to client's Forwarder. Use custom SAP reports to track & report the progress of booking requests, shipping, sailing, and document distribution to customers. Communicate and update order status to internal & external parties. Investigate, approve, document, and pay charges through the use of Shipment Cost Documents.
- Maintain up-to-date and accurate files and complete audits for import and export shipments as required by client Import Self-Assessment status with US Customs and Border Protection. Consistently executes transactions and understands Import/Export processes. 10% % resolving issues:
Investigate and resolve residuals on a timely basis, create credit and adjustments within authorized limits, or requests approval when needed. Ability to enter and close complaints in each BU's specific complaint system within established service level. Record complaints and correctly assign to investigating party; understand implications of issues and effectively manage the complaint process. Continually work with internal and external parties to avoid or reduce the impact of issues as a result of rolled booking, port demurrage, additional charges, etc.
5%:
Actively participate in all required training in the proper time frame for learning new processes, reports, process changes. Apply learnings and concepts in daily activities. Training includes product training, process training, etc., and, periodic mandatory regulatory training, required to hold this position. Responsible to keep up personal ISO training records.
5% Additional Activities:
Identify the need for new ISO Procedures; make recommendations for revisions. Perform other business specific related activities as directed by Manager or Supervisor to support sales and distribution processes. May include; inside sales, import, export, collections, forecasting, supply chain, various report requests (SAP BW, WBBR, etc.). Attend supply chain and S&OP meetings, understand changes and impact to product delivery; communicate the information and impact to the team.
Context and environment
" The Client Customer Service Organization is centralized in structure but de-centralized in execution as the incumbent will support a particular Business Unit (s).
" Daily functions are conducted in accordance with our client's Customer Service ISO 9000 Quality & Procedures Manual, Business Unit Work Instructions and associated documents, Business Unit Rules or Guidelines, Company Policies and Procedures, Federal, State and Local Legal, Tax, Health, Safety and Environmental Guidelines/Regulations (Includes Robinson Pactman Act, Hazmat, TOSCA, NAFTA, Product Stewardship, DOT, IMCO, among others.
- Supports the site HES policy and complies with all regulatory and internal requirements
- Participates in HES activities provided by site management. (e.g., Behavioral Base Safety, SafeStart, etc.)
- Supports and promotes the reporting of all health, safety, environmental, near-miss, accident or injury incidents.
- Trusted to operate within any general customer service compliance guidelines and within the guidelines of the Arkema Code of Ethics/Conduct. Trusted to act in accordance with US Customs & Border protection regulations, international regulatory parties, and on behalf of Arkema to protect the company's interest in international transactions.REQUIREMENTS:
Bachelor's Degree with emphasis in Supply Chain/Engineering/Business degree or equivalent relevant customer service experience.
· 1-3 years of experience with Bachelor's degree or, 4+ years of relevant customer service experience without Bachelor's degree, international experience preferred. In both cases, a minimum of one year of International experience (50% or more of job in international order management). · Proficient in Microsoft applications: Word, Excel and Power Point.
· Strong problem solving and communication skills.
· Customer Order processing in an enterprise system, SAP is strongly preferred. · Understanding and demonstrated use of Incoterms 2010 is preferred (responsibility & risk).Existing or new employee which possesses skills to quickly gain the confidence of peers, staff and customers. Meets requirements for execution of quality order management and customer satisfaction. Consistently communicates effectively verbally and in writing. Works with many staff departments and forwarder/broker for import and export activities. Ensures compliance through reviewing and proactively communicating order status. This person understands how to communicate with foreign affiliates, customers, and suppliers for desired results. Gaining knowledge in international terminology and proper use of such terminology. Skills are appropriate for multicultural communication. Uses resources appropriately when researching issues, foreign regulation changes, etc. General understanding of parties involved in international transactions, Broker/Forwarder/Notify Parties/Consignee/Steamship Line/NVOCC/consolidator/etc. Understands the role of each party in the international processes.
" Must be a self-starter to gain information from customers when regulatory changes occur in foreign countries. Learn, understand and use Incoterms 2010 appropriately. Ability to review E-mails, purchase orders, letters of credit, for potential discrepancies and understands client's ability to deliver based on the requests. Proactively notifies the appropriate parties of issues, i.e. HES, Regulatory, Customer, Business, Forwarder, Broker, Affiliates. Exercises good judgment on all tasks by evaluating the impact of decisions on the customers and the organization. Seeks counsel of Team Lead and others for more difficult or complex situations.
- Strong analytical skillset and ability to act upon issues based on client knowledge, international training, proposes best solution to international shipping issues. Determines solutions which are the best interest of our client in a highly regulated supply chain. Our client is a Chemical company and as such, all employees are expected to learn and champion client's safety culture, exhibit personal safety and learn about products and processes. Attends required safety trainings and meetings, and actively contribute to upholding our safety culture by living their safety values.EDUCATION:
Candidates should have 1-3 years of experience with a Bachelor's degree or 4+ years of relevant customer service experience without a Bachelor's degree, with international experience preferred. Education must be accredited. SHIFT:
Full-Time, First Shift
HYB