Business Process Analyst

Agency: Department of Public Health 
Office: Healthcare Regulation

Division: Deputy Director's Office

Posting ID: 40-23-0270 / 37753

Posted: 5/15/2024-5/30/2024
Salary:  Anticipated Starting Salary (Effective 7/1/24) $5,523 a month; Full Range $5,523 - $8,170 a month
Job Type: Salaried 
County:  Sangamon
Number of Vacancies: 1
Plan/BU: RC062

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Posting Identification Number 40-23-0270 / 37753 

Agency Marketing Statement

The Illinois Department of Public Health (IDPH) is tasked with the oversight of communities within Illinois to achieve and maintain optimal health and safety. With an annual budget of over $2 billion in state and federal funds, 7 regional offices, 3 laboratories and over 1,200 employees, IDPH is equipped to fulfill its mission of protecting the health and wellness of the people of Illinois through the prevention, health promotion, regulation and control of disease and injury.

Position Overview

The Illinois Department of Public Health is seeking a highly motivated individual to work closely with Supervisor and team to develop standards that outline requirements of projects in the context of IDPH strategic business process plan. Performs strategic solutions incorporating standards for business initiatives and provides the analytics necessary to implement, measure, and optimize performance and productivity strategies. Defines business cases, needs, and processes through workshop facilitation, interviews, observation work and business modeling techniques.

Job Responsibilities

1. Defines business cases, needs, and processes through workshop facilitation, interviews, observation work and business modeling techniques.
• Provides all aspects of Business Process Analysis, including needs assessment and strategic plan, concept development, scope definition, problem discovery, risk identification and mitigation plan, design, issue resolution, and bridging the business and technical teams to translate business needs into technology solutions.
• Performs detailed Gap Analysis between current and future state business processes models.

2. Compiles statistical data (including monthly, quarterly, and yearly reports).
• Develops qualitative and quantitative analyses for program planning and for use in monitoring program performance, conducting program evaluation, and leading quality improvement.
• Coordinates data quality initiatives, ensuring data accuracy, completeness, timeliness, and consistency.

3. Assembles the information learned during the business process model stages into process hierarchies, aligning people, systems, governance, business rules, policies, and procedures while defining overlaying hierarchies of process metrics.
• Documents and communicates strategic intent, roadmap planning and development for change initiatives.
• Provides strategic support to the agency in defining and designing business processes based on business vision and requirements.
4. Analyzes data, prepares reports and disseminates summarized findings with requested stakeholders.
• Maintains performance measure compliance as directed.
• Sets and monitors performance targets for evaluative purposes.
• Responds to inquiries from assorted stakeholders regarding performance data.

5. Provides technical guidance to various agencies and organizations as requested. Presents findings to various audiences upon request.
6. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of four years of college, preferably with courses in business or public administration.
• Requires one year of responsible administrative experience in a public or business organization, or completion of an agency approved professional management training program.

Preferred Qualifications

• Two years experience defining business cases, needs, and processes through workshop facilitation, interviews, observation work and business modeling techniques.
• Extensive knowledge of advanced statistical methods including logistic regression, spatial analysis, and software including Microsoft Office Suite, Smartsheets, databases, and project management methodologies programs.
• Two years experience assembling information learned during business process model stages.
• Two years experience performing strategic solutions incorporating standards for business initiatives.
• Two years experience developing oral and written communication skills to translate technical information to non-technical people with clarity and precision.
• Ability to establish, maintain, and improve cooperative working relationships with various stakeholders.

Work Hours: Monday - Friday 8:30am - 5:00pm
Work Location: 525 W Jefferson St, Springfield, Illinois, 62702-5056
Agency Contact:

Posting Group: Leadership & Management

This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so. 

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the  Illinois.jobs2web.com homepage in the blue ribbon. 

Non-State employees should log in on the using the “View Profile” link in the top right of the  Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses: