Chief Operating Officer

Our client, a leading provider of In-flight dining services for executive clients, is actively searching for a Chief Operations Officer (COO). The ideal candidate will have a strong background in catering and logistics, with a proven track record of strategic leadership in a fast-paced environment. The COO will be responsible for ensuring smooth operations of the company, addressing challenges proactively, and driving strategic initiatives to enhance efficiency, quality, and profitability.

Key Responsibilities:

1. Operational Leadership:

• Provide strategic direction and oversight to all aspects of operations, including catering production, logistics, quality control, and customer service.
• Develop and implement operational policies, procedures, and systems to streamline processes and maximize productivity.
• Monitor key performance indicators (KPIs) and operational metrics to identify areas for improvement and drive performance optimization.

2.   Catering and Culinary Excellence:

• Collaborate with the culinary team to ensure the consistent delivery of high-quality meals that exceed customer expectations.
• Oversee menu development, food sourcing, and production processes to maintain excellence in culinary offerings.
• Implement quality assurance measures to uphold food safety standards and regulatory compliance.

3.   Logistics Management:

• Manage logistics and supply chain operations to ensure timely delivery of catering services to executive flights across the country.
• Optimize transportation routes, inventory management, and warehousing processes to minimize costs and enhance efficiency.
• Partner with vendors and suppliers to negotiate contracts, manage relationships, and maintain quality standards.

4.   Financial Management:

• Collaborate with the finance team to develop and manage budgets, forecasts, and financial performance targets.
• Identify cost-saving opportunities and revenue enhancement strategies to drive profitability and sustainable growth.
• Conduct financial analysis and reporting to track performance against targets and drive informed decision-making.

5.   Team Leadership and Development:

• Build and lead a high-performing operations team, providing guidance, mentorship, and support to foster professional growth and excellence.
• Foster a culture of collaboration, innovation, and continuous improvement to empower team members and drive organizational success.
• Promote a strong commitment to customer service excellence and operational excellence throughout the organization.

Qualifications:

• Bachelor's degree in Business Administration, Hospitality Management, Logistics, or a related field.
• Minimum of 7-10 years of progressive leadership experience in catering, hospitality, or related industries, with a focus on operations management.
• Proven track record of success in driving operational excellence, managing complex logistics, and delivering exceptional customer experiences.
• Strong financial acumen with experience managing budgets, analyzing financial performance, and driving profitability.
• Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate teams across all levels of the organization.
• Strategic thinker with the ability to anticipate future trends, identify opportunities, and develop innovative solutions to drive business growth.
• Experience working in a fast-paced, high-growth environment, preferably with a company generating $25M or more in annual revenue.
• Willingness to travel as needed and work flexible hours to support operational requirements.

As the COO, you will play a critical role in shaping the future of our organization, driving operational excellence, and delivering exceptional value to our customers. If you are a results-driven leader with a passion for culinary excellence, logistics management, and strategic innovation, we invite you to join this dynamic team and be a part of their continued success.