Clinical resource equity coordinator control center

Posting Number: req19070

Department: Poison Control Center

Location: Greater Phoenix Area

Address: Phoenix, AZ USA

Position Highlights

Our Mission: To bridge every community in Arizona through healthcare innovation.

Our Team: The Arizona Reach program is a 24/7 service that coordinates acute medical care transfers out of IHS, PL 93-638, and critical access hospitals across Arizona. AZ REACH streamlines the transfer process by facilitating calls for placement, connecting practitioners, and following through on placement progress, allowing referring facility team members to focus on care. Come join a team that not only saves practitioners time, but it also saves patient lives.

Your Role: As a Clinical Resource Equity Coordinator you are part of a team that is responsible for coordinating patient transfer logistics for all transfer requests coordinated through the Arizona REACH Line. This critical team member provides ongoing support to internal and external stakeholders by ensuring patient transfers are occurring in a manner consistent with defined processes and protocols. This role is for you if you have a desire to make an impact on the lives of others while using your talent for customer service in a health sciences environment.

Available position hours: Wednesday 10:30-2:30 and Thursday-Saturday 6:00 a.m. - 6:30 p.m.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here .

Duties & Responsibilities

• Interpret and execute transfer requests to determine equipment and services required for a safe and smooth patient transfer. Organize and deliver all clinical services as directed by clinical representatives of the Arizona Centralized Transfer Line.
• Determines if best to use external or internal resources based on factors which include but are not limited to urgency, system saturation, recent activity, and clinical expertise. Acts as an integral member of the centralized transfer line for patient transfers throughout the continuum.
• Compile and prepare documentation related to appropriate sequence of events so as to provide quality transfers efficiently. Coordinates with internal personnel and external agencies to address continual demand for patient transfer and maintains a list of anticipated needs and projected resources in a complex environment.
• Receives, verifies, and provides ongoing follow-up requests and referrals/orders.
• Enters, maintains, and archives data in computer files for organizations as required using multiple software platforms. Builds referrals using information in patient medical record to provide minimum data necessary to coordinate patient services.
• Identifies, resolves and communicates real and potential problems and information to appropriate leadership members. Prioritizes safe utilization of resources.
• Creates and distributes individualized ad-hoc reports upon request. May supervise or train staff depending on work assignment. Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.
• Provides all customers of the state of Arizona with an excellent service experience by consistently demonstrating our core and leader behaviors.

Knowledge, Skills and Abilities: 

• Knowledge of medical terminology and human anatomy a plus.
• Ability to stay calm under high-pressure conditions and timelines.
• Excellent customer service skills, and ability to multi-task in a fast-paced environment.
• Ability to be detail-oriented and have good organizational skills.
• Ability to type at least 60 WPM with speed and accuracy.

Minimum Qualifications

• High School Diploma and five (5) years of relevant work experience required.

OR

• Associate's degree and three (3) years of relevant work experience required.

OR

• Bachelor's degree and one (1) year of relevant work experience required.

Preferred Qualifications

* Previous experience as a Medical Scribe, CNA, LPN, RN, EMT, or Medical School student preferred.

FLSA: Non-Exempt

Full Time/Part Time: Full Time

Number of Hours Worked per Week: 40

Job FTE: 1.0

Work Calendar: Fiscal

Job Category: Outreach and Community Engagement

Benefits Eligible: Yes - Full Benefits

Rate of Pay: $22.77 - $28.46

Compensation Type: hourly rate

Grade

6

Compensation Guidance

The Rate of Pay Field represents the University of Arizona's good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity. The Grade Range Minimum, Midpoint, and Maximum Fields listed below represent a full range of career compensation growth over time in this position and grade. Each unit typically sets starting pay between minimum and midpoint upon hire. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator .

Grade Range Minimum

$22.77

Grade Range Midpoint

$28.46

Grade Range Maximum

$34.15

Career Stream and Level

PC1

Job Family

Cmty Outreach

Job Function

Outreach & Community Engage

Type of criminal background check required: Name-based criminal background check (non-security sensitive)

Number of Vacancies: 1

Contact Information for Candidates

Christina Christel |

Open Until Filled: Yes

Documents Needed to Apply: Resume and Cover Letter

Diversity Statement

At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As a Hispanic-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.

Notice of Availability of the Annual Security and Fire Safety Report

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University's campuses. These reports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures.
Paper copies of the Reports can be obtained by contacting the University Compliance Office at .