Customer Service & Logistics Associate - Start Immediately

We are searching for a remarkable Customer Service & Logistics Associate to join our all-star team at JT International S.A. in Teaneck, NJ.
Growing your career as a Full Time Customer Service & Logistics Associate is a fantastic opportunity to develop useful skills.
If you are strong in creativity, leadership and have the right mindset for the job, then apply for the position of Customer Service & Logistics Associate at JT International S.A. today!

We’re JTI, Japan Tobacco International and we believe in freedom . We think that the possibilities are limitless when you’re free to choose. In fact, we’ve spent the last 20 years innovating, creating new and better products for our consumers to choose from . It’s how we’ve grown to be present in 130 countries.

But our business isn’t just business. Our business is our people. Their talent. Their potential. We believe when they’re free to be themselves, grow, travel and develop, amazing things can happen for our business . 

That’s why our employees, from around the world, choose to be a part of JTI. It is why 87% of employees feel happy working at JTI. And why we’ve been awarded Global Top Employer status, eight years running . 

So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #JoinTheIdea. 

Learn more: jti.com

Job Title: Customer Service & Logistics Associate 

Location: Teaneck, NJ

Reporting to: Customer Service and Logistics Manager

Role: Permanent

Customer Service & Logistics Associate

What this position is about:

The primary purpose of this position is to ensure that customer orders are entered, processed, and delivered to our customers accurately and efficiently in a professional manner without delay and interruption. In addition, as the first line of JT International's working relationship with customers, this position is responsible for ensuring that a strong rapport and professional relationship is maintained with all customers.

Additional duties include:

• Daily reconciliation of warehouse inventories across the company's domestic warehouse network.
• Reviewing.
• Approving and processing vendor invoices.
• Administering the company's tax stamp affidavit program and other duties as assigned.

What will you do?

Ensure that solid rapport is built and maintained with all customers. Ensure all orders are taken and processed accurately and efficiently and delivered to customers without delay. Also, ensure all invoices/credit memos are processed to customers with correct prices and taxes on a timely basis. 

Update and maintain customer database (current and new) as appropriate. Responsible for reviewing monthly/quarterly reporting and performing control activity walkthroughs.

Ensure that the ERP system is accurately maintained on a daily basis with respect to:

• Current and historical product and warehouse data.
• Current and historical pricing and standard costs.
• Current and historic state and federal taxes.
• Customer details (name, address, and tax status data).
• Verify and reconcile physical warehouse counts to the company's perpetual account. Notify warehouses and appropriate parties of any variances and work to solve these issues while keeping the Supply Chain & Customer Service Manager abreast of any situations. 
• Work closely with the warehouse team, Supply Chain & Customer Service Manager to provide accurate and timely communication and details as part of the destruction process.
• Work closely with warehouses and 3rd party logistics providers to ensure delivery details are adequately maintained and communicated. Track and report on order transit timing and investigate exceptions to planned delivery schedules.
• Invoice processing for freight carriers and warehouse vendors
• Resolve invoicing and inventory issues (i.e., discrepancies, variances) by working with other internal departments, including Finance, Accounting, IT, and Sales Dept., as well as external customers. Work with customers and IT department to resolve any EDI issues.
• Process and issue proper customer credits for the return of aged/damaged products and ensure the timely issuing of customer tax stamp affidavits for tax credits.
• Upon request, the position holder will be expected to perform additional duties as they arise.

Who are we looking for?

• One- Three years experience of working in Customer Service / Logistics / Operations functions of a National or International Company. 
• Lack of direct experience in CSL may be offset by work experience where the individual worked extensively with outside customers, and customer satisfaction was a crucial KPI.
• Proficient knowledge of computers including Microsoft Office (MS Excel & MS Word experience is required). ERP (SAP) experience is strongly preferred.
• Excellent customer service skills. Ability to think on one's feet and react to customer issues. Organized & self-motivated.
• Quantitative analysis skills are desired.
• Direct experience in customer service and logistics support. Ability to manage a high level of daily tasks associated with processing customer orders. Strong organizational and time management skills are needed to prioritize work and meet deadline commitments—proficiency in dealing directly with customers to provide appropriate follow-up and satisfy customer inquiries.

OKAY, but… what's in it for you?!

• You will have an exceptional opportunity of learning various aspects of JTI business in a challenging, fast-growing environment
• Improve supply chain stability in a global organization 
• You will participate in the process and procedures of the supply chain development 
• You will help improve the quality of the customer experience

Benefits
Enjoy a competitive salary commensurate with the experience and responsibility requirements.
Excellent employee environment with a competitive benefits package including:

• Annual Performance based Bonus 
• Annual Merit Increase  
• Healthcare  
• Dental + Vision
• Voluntary benefits
• Paid Time Off  
• Paid family leave benefit
• 401k Plan + Company Contributions  
• Life Insurance  
• Disability 
• Tuition Assistance

We want to be innovative, agile & successful achievers!

Do you want to expand your cross-functional opportunities and accelerate your career growth?!

Then this role may be for you! Come and join us!

"JTI offers equal employment opportunity and will not discriminate on the bases of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors."

Benefits of working as a Customer Service & Logistics Associate in Teaneck, NJ:

● Excellent benefits
● Opportunities to grow
● Competitive salary