Dispatcher I - Get Hired Fast

We are hiring a motivated Dispatcher I to join our stellar team at Quest Diagnostics in Tampa, FL.
Growing your career as a Full Time Dispatcher I is a fantastic opportunity to develop productive skills.
If you are strong in cooperation, teamwork and have the right personality for the job, then apply for the position of Dispatcher I at Quest Diagnostics today!

Dispatcher I | Tampa, FL - $1500 Sign On Bonus!

 

Schedule: Monday, Tuesday, Friday and Saturday- Overnight shift: 10:30 PM - 7 AM OR 8:30 PM - 7 AM. Option to work either 32 hours or 40 hours per week.

 

Responsibilities include answering client pick-up request calls, planning and scheduling pick-ups, communicating with field operations and responding to customer inquiries/complaints. Assigns pick-ups to appropriate internal or external resources to ensure timely delivery to the lab. 

• Answers client pick-up request calls and enter into dispatch system 
• Determines if pick-up can be performed as requested by the client based upon multiple factors 
• Assigns pickup and delivery destinations to courier 
• Actively Listens to client concerns, conducts preliminary Research and forwards client to appropriate party or escalates issue to a Group Lead or Supervisor. 
• May include other tasks as assigned 

QUALIFICATIONS

Required Work Experience:

1 to 3 years Customer Service or Logistics Experience 

Preferred Work Experience:

N/A

Physical and Mental Requirements:

Ability to sit for long periods of time 

Knowledge:

• General knowledge of logistics operations
• Knowledge of Quest Diagnostics logistics’ policies and procedures 

Skills:

• Ability to handle a high volume of telephone calls and work in a fast paced environment 
• Ability to learn Dispatch Application and accurately enter pick up requests 
• Excellent computer skills, good working knowledge of Microsoft Windows and Office products (Word, Excel, Outlook) 
• Excellent verbal and written communication skills 
• Well organized, utilizes job aides, maps etc., and can locate information readily 
• Must be able to prioritize and handle multiple functions and service Multiple Regions simultaneously 
• Ability to interface with other departments within the facility and company 
• Ability to maintain confidentiality concerning information and data received
• Flexible and available based on staffing requirements; weekends, holidays, on-call and overtime 
• Job Competencies Include 
  • Functional/Technical Skills 
  • Integrity and Trust
  • Active Listening 
  • Negotiating Skills
  • Problem Solving
  • Drive for Results 
  • Composure 
  • Creativity
  • Priority Setting 

EDUCATION
Associates Degree preferred but not required. LICENSECERTIFICATIONS

2023-35873

Benefits of working as a Dispatcher I in Tampa, FL:

● Excellent benefits
● Opportunities to grow
● Competitive salary