Dispatcher-Bilingual Mandarin and English

Job Title:  Operations Specialist (Dispatcher)

Position Type: Full-time

Location: Union City, CA / South San Francisco, CA

Salary Range / Rate (Currency): $19-25/hour, P3 level

Job ID#: 140184

Position Summary:

You will play a pivotal role in overseeing and optimizing the day-to-day activities to ensure efficiency and productivity. Your primary responsibilities will revolve around managing personnel, implementing strategic processes, and sustaining a positive work culture within the warehouse.

Key Responsibilities:

• Route Planning: Collaborate with the logistics team to plan efficient delivery routes, considering factors such as traffic, package volume, and delivery windows.
• Dispatch: Coordinate the dispatch of delivery drivers, ensuring they have all the necessary information and resources to complete their routes effectively.
• Real-time Monitoring: Use tracking systems and communication tools to monitor delivery progress, proactively addressing any issues that may arise during transit.
• Training: Provide training materials, resources, and guidance to DSP, helping them optimize last-mile operations, enhance customer service, and improve delivery.
• Issue Resolution: Act as a point of contact for DSP to resolve any delivery-related issues, such as incorrect addresses or package damage.
• Oversight: Maintain meticulous records of inventory at our last-mile distribution center, ensuring the accurate tracking and management of all packages.
• Quality Assurance: Conduct quality checks on packages to ensure they meet our delivery standards and are in excellent condition.
• erformance Reporting: Generate reports on delivery performance, including delivery times, success rates, and any areas requiring improvement.
• Safety Compliance: Ensure that all employees and partners adhere to safety regulations and guidelines.
• Process Improvement: Collaborate with the team to identify areas for process improvement and implement solutions to enhance efficiency.

Qualifications:

• Proven 1 year experience in Warehouse or logistic experience.
• Excellent problem-solving skills and the ability to handle unexpected situations effectively.
• Strong organizational skills, with the ability to manage multiple tasks and meet deadlines.

This position requires collaborating with a team in China, so they will prefer bilingual candidates.