Field Support Specialist

FIELD SUPPORT SPECIALIST 

The Opportunity

Daikin Comfort Technologies Manufacturing, L.P. is seeking a skilled individual for our Field Support Specialist position, in Houston, TX . As a Field Support Specialist, you will be responsible for providing installations, installation and technical service assistance, equipment commissioning, controls commissioning, and occasional warranty support for Daikin HVAC product line (FIT/S-Series/Side Discharge/RA_QA). Responsible for conducting direct, on-site, technical training including installation, commissioning, service, and maintenance of Daikin HVAC product line. Responsible for building and maintaining relationships with key Divisional and Regional Technical Managers, Company-Owned and Independent Distributors, Daikin Comfort Pro’s, and Amana/Goodman Premium Dealers within the assigned Divisional/Regional territory.

About DTTP

Daikin Texas Technology Park- has a footprint of 4.23 million square feet under a single roof, and is the third largest factory in the United States. Opened in 2017 as the manufacturing, logistics, and engineering center for Daikin's American subsidiary Goodman, the plant makes heating and air conditioning products sold under the Goodman, Amana, and Daikin brands.

Why work with us?

> Benefits are effective on day one for all full-time direct hires

> Training programs are available to help guide team members and develop new skills

> Growth Opportunities - there are immense opportunities to grow your career

> You will be part of a Global Company - our family brands are backed by  

May include:

• Provide direct oversight of Daikin HVAC product line installations to ensure successful operation.
• Review Manual J and D reports to ensure Daikin HVAC product line installation success.
• May provide technical support via phone, XOi, and email to support Daikin’s HVAC product line product line (external field).
• Resolve conflicts involving Daikin HVAC product line equipment; design, installation, or product resolution (external field)
• Provides on-site technical support, as required.
• Completes Field Service reports with pertinent data.
• Advises on the set up of control systems and the commissioning of products including refrigerant charging, addressing, operational data, and field settings.
• Provide information and conduct training sessions pertaining to proper installation techniques, equipment commissioning, controls commissioning and troubleshooting of Daikin’s HVAC indoor units, outdoor units, controls and accessories for key Distributors, Daikin Comfort Pro’s, Amana/Goodman Premium Dealers.
• Collect and analyze system operation data from Daikin systems via Daikin’s proprietary tools and provide possible solutions to customers.
• Conducts Daikin HVAC product line training and tutorials, as required.
• Provides instructions to customers regarding operation and care of unit, equipment operation and controls setup and scheduling.
• Substantial travel within assigned region.
• May install, service, and/or support Daikin HVAC product installations.

May include:

• Provide direct oversight of Daikin HVAC product line installations to ensure successful operation.
• Review Manual J and D reports to ensure Daikin HVAC product line installation success.
• May provide technical support via phone, XOi, and email to support Daikin’s HVAC product line product line (external field).
• Resolve conflicts involving Daikin HVAC product line equipment; design, installation, or product resolution (external field)
• Provides on-site technical support, as required.
• Completes Field Service reports with pertinent data.
• Advises on the set up of control systems and the commissioning of products including refrigerant charging, addressing, operational data, and field settings.
• Provide information and conduct training sessions pertaining to proper installation techniques, equipment commissioning, controls commissioning and troubleshooting of Daikin’s HVAC indoor units, outdoor units, controls and accessories for key Distributors, Daikin Comfort Pro’s, Amana/Goodman Premium Dealers.
• Collect and analyze system operation data from Daikin systems via Daikin’s proprietary tools and provide possible solutions to customers.
• Conducts Daikin HVAC product line training and tutorials, as required.
• Provides instructions to customers regarding operation and care of unit, equipment operation and controls setup and scheduling.
• Substantial travel within assigned region.
• May install, service, and/or support Daikin HVAC product installations.

Knowledge & Skills:

• Ability to apply knowledge of refrigeration, air flow, and air conditioning theory and structural layout.
• Excellent communication skills and interpersonal skills to interact effectively with diverse client groups.
• Self-starter with the ability to work both independently and within a team.
• Ability to effectively communicate ideas and properly describe problems and solutions.
• Demonstrated technical skills to explain product functionality to customers.
• Well-developed planning, organization, analytical, and decision-making skills.
• Proficient computer skills, such as Excel and PowerPoint.
• Ability to produce clear, timely and concise documentation and have well-developed problem-solving skills.

Experience:

• 10+ years installation and technical service experience within the HVAC industry required. 

Education/Certifications: 

• Associates degree highly preferred.
• HVAC certification preferred. 
• State Contractors License preferred and/or willingness to obtain.
• Universal Refrigerant Handling Certification required.
• Valid Driver's license required.

Physical Requirements/Work Environment:

Must be able to perform essential responsibilities with or without reasonable accommodations

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.