Guest Service Associate

We are seeking a dedicated and customer-oriented individual to join our travel team as a Travel Guest Service Associate. In this role, you will play a crucial role in ensuring a seamless and enjoyable travel experience for our clients. The ideal candidate should have a passion for hospitality, excellent communication skills, and the ability to handle various aspects of guest services in a travel setting.

Key Responsibilities:

1. Client Assistance:

   • Greet and assist clients at travel destinations, including airports, hotels, and other travel-related venues.
   • Provide information about travel itineraries, local attractions, and services.

2. Travel Coordination:

   • Assist clients with check-in procedures, ensuring a smooth process.
   • Coordinate transportation, luggage handling, and other travel logistics.

3. Customer Communication:

   • Maintain clear and open communication with clients to address inquiries and provide updates on travel arrangements.
   • Assist with any changes or modifications to travel plans.

4. Reservation Management:

   • Manage and verify travel reservations, ensuring accuracy and compliance with client preferences.
   • Coordinate with various travel service providers to secure bookings.

5. Problem Resolution:

   • Address and resolve any issues or concerns that arise during the travel experience.
   • Collaborate with vendors and internal teams to ensure a high level of customer satisfaction.

6. Documentation and Administration:

   • Maintain organized records of client travel details, including itineraries, reservations, and contact information.
   • Assist with administrative tasks related to travel documentation and client profiles.

7. Client Safety and Comfort:

   • Ensure the safety and well-being of clients during travel.
   • Provide assistance with special requests, medical needs, or other client-specific requirements.

Qualifications:

• High school diploma or equivalent; additional education in hospitality, travel, or a related field is a plus.
• Proven experience in a customer service or guest service role, preferably in the travel industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a customer-centric mindset.
• Familiarity with travel booking systems and related software.
• Ability to adapt to a fast-paced and dynamic travel environment.
• Attention to detail and organizational skills.
• Must be able to work in the U.S.

Additional Information:

• This is a full-time position with varying shifts, including evenings, weekends, and holidays.
• Competitive salary and benefits package.
• Opportunities for professional development within the travel and hospitality industry.                                                                                                                                                                                        Salary: Based on commission and salary $30,000 - $65,000

If you are passionate about providing exceptional service in the travel industry, have a customer-centric approach, and thrive in a fast-paced environment, we encourage you to apply for the Travel Guest Service Associate position and contribute to creating memorable travel experiences for our clients.