HSSP Program Assistant

A cover letter is required for consideration for this position and must be attached as the first page of your resume.  Save the cover letter and resume as a single PDF to be uploaded.  The cover letter should address your specific interest in the position and outline your experiences that directly relate to this position.

The Health Science Scholars Program (HSSP) is a Michigan Learning Community (MLC) that provides a close and supportive community for approximately 120 first-year students interested in the health sciences. Our students take advantage of diverse opportunities through courses and programming to examine current health science issues and explore health science professions. We promote the engagement of health science faculty and practitioners with undergraduate students and encourage dialogue on the intersections of health science, health care, and society. Participation in HSSP allows students to develop a comprehensive understanding of the opportunities and challenges within the health sciences, connects students with valuable resources that help shape their pre-health journeys, and allows students to share perspectives and learn from one another in a supportive team-learning environment.

As the HSSP Program Assistant, you will manage a portfolio of important processes with a focus on accuracy and attentive support. Our office is a high-traffic student-focused environment and you will do work characterized by change and seasonal cycles while also managing student questions, email traffic, and phone calls. You will establish priorities for your work to meet the needs of students and staff and communicate with your supervisor frequently about process timelines and progress. You will ensure that HSSP scholars and staff receive attentive support, program processes are coordinated smoothly, teaching operations are well supported, and internal and external constituencies receive excellent customer service. You will report to the Director of Student and Community Development, but you will also support the entire HSSP leadership staff.

You can find out more information about our program at: .

This role is hybrid, working four days in-office and one day remotely. At different times of year, you may be allowed to work additional days remotely based on the needs of the program.

Please Note: Some evening and weekend work is required.

Student Services (50%)

1. Observations

• Coordinate Fall and Winter clinical observations in collaboration with Student Observations Assistants.
• Conduct Fall observation orientation and Winter observation refresher during HSSP core course. 
• Meet before each semester with the academic director to establish observation assignments, review policies/data collection, and discuss reporting needs with the teaching team.
• Communicate and positively represent HSSP with University partners, busy medical professionals, and their support teams. 
• Collaborate with the academic director to develop new observation hosts.
• Manage the work of the Student Observations Assistant for mid-semester outreach/troubleshooting/rescheduling.
• Collaborate with directors in the management of any software or services used to support the clinical observations management process. 

2. Student Engagement

• Create a welcoming and supportive atmosphere in the HSSP office as the "first face" of the leadership team. 
• Help steer students to the appropriate HSSP leadership team members or campus resources to meet their needs or help manage problems. 
• Develop strong relationships with students and colleagues from diverse backgrounds.

Administrative Operations (35%)

1. Office Management

• Hire, train, and manage all student staff working in the HSSP office including Student Media and Communications Assistant and Student Observations Assistant
• Coordinate with LSA HR Shared Services to hire all temporary staff.
• Manage all office temp position postings and hiring logistics
• Purchase and manage office equipment including maintenance and computer upgrades.
• Work with Student Office Assistants to manage office storage space.
• Work with Student Media and Communications Assistant or Student Office Assistant to produce printed materials.

2. Event Logistics

• Coordinate logistics, including room reservations, supply ordering, communication with invitees, and other event support tasks, to support HSSP programming efforts within necessary budget constraints. 
• Assist the Coordinator of Pre-Professional Advising with the annual Health and Wellness Conference with support from student ambassadors, committees, and other student leadership.

3. Course support

• Confirm room reservations for the HSSP mandatory core course's lecture, lab sections, and HSSP English 125 first-year writing courses.
• Provide logistical and promotional support to the HSSP Academic Director for academic events throughout the year and delegate appropriate related responsibilities to Student Office Assistants.
• Coordinate the Graduate Student Instructor hiring process including monitoring job postings, scheduling interviews, and coordinating with the human resources departments.

Recruitment and Admissions (15%)

1. Recruitment

• Coordinate and attend school visits.
• Hire student representatives to attend school visits.
• Coordinate printed recruitment materials.
• Collaborate with other MLC leadership to reach out to prospective students.

2. Campus Day Leader training and support

• Hire, train, and manage Campus Day leaders.
• Work with student committee members to staff morning campus day tables to ensure logistics, printed material, and staffing are in place.
• Explain UM and HSSP policies to students, parents, faculty, and other University members.

3. Manage the First-year student application process.

• Coordinate processes, manage decisions, and participate as a member of HSSP application review committee.
• Deliver offers, coordinate contracts, and monitor students' progress through the process.
• Manage summer student workers and temp staff hired to support the process.

4. Website and online presence

• Oversee website and social media and communications specialist student staff. 
• Coordinate summer communications to incoming students.

• 2+ years of experience managing administrative tasks within web-based applications.
• 1+ years of experience with basic data and database management.
• Demonstrated experience managing detailed processes with accuracy.
• Process and project management experience.
• Flexibility to accommodate periods of increased workload based on rhythms of the academic year. 

• Experience working with first-year undergraduate students and student services. .
• Knowledge of College of LSA, University Housing, or Michigan Medicine.
• Experience using Adobe Experience Manager, WordPress, and MPathways student-management systems.
• Experience managing administrative tasks within an academic environment.
• Experience managing basic website content.
• Supervisory experience (preferably of student employees).
• College degree preferred.

As one of the world's great liberal arts colleges, LSA pushes the boundaries of what is understood about the human experience and the natural world, and we foster the next generation of rigorous and empathetic thinkers, creators, and contributors to the state of Michigan, the nation, and the world.

To learn more about diversity, equity, and inclusion in LSA, please visit lsa.umich.edu/lsa/dei . 

To learn more about LSA's Mission, Vision and Values, please visit lsa.umich.edu/strategicvision . 

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal opportunity/affirmative action employer.

About University of Michigan - Ann Arbor

A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.

Connections working at University of Michigan - Ann Arbor