Major Account Specialist

Classification: Exempt

We are Alsco Uniforms. We’ve been working hard for our customers since 1889 when we invented the uniform and linen rental industry. Alsco Uniforms has grown into a worldwide leader serving over 350,000 customers in 13 countries. It’s our job every day to make every aspect of the customer experience better. Whatever our customers need, Alsco Uniforms finds the answers that work for them.

Our employees are the heart and soul of Alsco Uniforms. As a result, we have a long history of strong financial performance, continuous improvement, and customer service. We’re seeking driven professionals with ambition to grow within our company. We’d love to talk to you about how you can fit into our team of diverse individuals and how your hard work will be rewarded with competitive pay and benefits and ongoing career development.

Join our team and build your career with Alsco Uniforms!

Job Summary: The Major Account Specialist (MAS) responsibilities is to drive customer loyalty by taking special care of large, complex accounts. The MAS is a non-union position that is similar to the DM position without the district logistical duties. The MAS is concerned exclusively with customer visitation. The MAS acts as a liaison between the Service Department and major accounts as designated by the GM. 

Our full-time employees enjoy:

401K Plan with Company Match

Medical, Dental, Vision, FSA/HSA

Life Insurance, Disability Insurance

Vacation, Sick Time, Holidays

Choice of Global Cash Card or Direct Deposit

Career Advancement

Learning & Development Opportunities

Inclusive and Diverse Team Environment

Essential Functions:

- Educate customers and provide training as needed. If hospitals are part of the assigned accounts:
- Host infection control inspections
- Host TJC (The Joint Commission) inspections
- Ensure that blood-borne pathogen documentation is sufficient.

- Respond to inbound calls from assigned customers in the Able Messaging System.

- Use the Able Messaging system to track and record all customer concerns and requests.

- Utilize the Service Portal to interact with all assigned customers.

- Complete all Customer Visitations using the IPad and Service Portal.

- Process linen orders as necessary.

- Renew service agreements on assigned accounts.

- Build deeper customer relationships with key decision makers.

- Conduct regular inventories and shelf counts.

- Up-sell/cross-sell within assigned accounts.

- In the event of a conflict between the Service Department’s and the MAS’s direction, arbitration with the GM takes place.

- The MAS works hand-in-hand with the SM, but acts as an advocate for the needs of the customer.

Additional Functions:

- Quit Threat response

- Visitation with any angry customer when the need for increased professionalism exists

- Assistance with renewals

- Top 40 visitation in addition to the top 15 – 20 to be visited twice per week

Qualifications:

- Have and maintain a valid Driver’s License, keep a driving record free of chargeable accidents, speeding, safety or other violations, and must be 21 years or older. 

- Demonstrate excellent skills in customer service and route sales.

- Excellent verbal/written communication skills in English, comprehend and follow direction and good time management skills and team player.

- Recognize colors, sizes and types of product and count, add and subtract accurately.

Education:

- High School graduation or similar experience. Qualified to hold a drivers license.

Travel Requirements:

- Frequently within the branch area.

Typical Environmental Conditions:

- Operating vehicles on public roads, working in and out of customer locations, loading areas of a typical industrial laundry facility, Service Center or depot.

- Indoor and outdoor areas of a typical industrial facility.

Typical Physical Activity:

- Physical Demands/Requirements - sitting, grasping, driving, stooping, moving equipment, kneeling, reaching overhead, lifting up to 75 lbs, standing, walking, writing, speaking, hearing.

For a general description of benefits that are being offered for this position, please visit   .

  Alsco is an Affirmative Action/Equal Employment Opportunity Employer.

 

Revised: 03/18/2024

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) Service