Hi, we’re Host!
We believe your office should allow you to feel comfortable, productive and inspired in your working life. Because when people feel inspired, great things happen.
As the heart of the workplace, you will help foster a sense of community by putting the well-being of others at the forefront. As you collaborate with colleagues to create a culture of support, you will have countless opportunities to inspire moments of delight and pursue amazing outcomes each day.
With Host, you can join a team that elevates the office experience by delivering world-class services that make coming to work better than it’s ever been.
JOB SUMMARY
The Meeting & Events Supervisor oversees employees and daily operations of meeting and events, ensuring a positive experience and high level of service for our clients.
In this role you would oversee and work alongside a team delivering services such as: moving, setting up and striking furniture, décor, removable walls, and event equipment, welcoming guests, providing wayfinding support for attendees, preparing, refreshing and clearing food and beverage stations.
The Meeting & Events Supervisor also monitors and controls budgets for client events, event invoicing and other financial information. This individual works with the meeting and events team to guarantee world-class experiences for Host clients and other important stakeholders.
DUTIES & RESPONSIBILITIES
Supervises team assigned to meeting, events & conference services including establishing work schedules, assigning tasks, cross-training staff and evaluating and developing performance.
Regularly performs direct service delivery activities including room set up and strike, food and beverage service, audio visual, etc.
Oversees operations of events from start to finish according to requirements. Identifies enhancements for event success. Prepares event costing and ensures adherence to client requests.
Leads staff who are responsible for pre-event planning, greet event hosts upon arrival, introduce service delivery teams to client, answer questions, ensure understanding of details of event between host and service delivery team and post-event reporting and reconciliation. May lead promotional activities for events.
Determine and prioritize staff workload and be prepared to make proactive decisions to meet daily business demands. Allocate resources to maximize efficiencies and meet client needs.
Participates and/or leads planning calls and represents the site. Ensures event operations and related aspects are compliant with building/facility/property safety, security, and other requirements.
Acts as the primary on-site event operations leader. Ensures seamless event delivery by the Meeting & Events operations team. Ensures smooth event operations and troubleshoots as needed.
Checks in with the team and client on the day of the event to ensure thorough communication; responsible for onsite logistics including managing vendors ensuring a certificate of insurance is on file, load in and set-up is on time and in adherence to building/site policies, and is a point of escalation should an issue arise.
Collaborates with Meeting & Events Planner who will manage each event as a project from planning through execution.
Support Meeting and Events Planners to coordinate with partners as well as with outside vendors and event professionals to manage to client expectations on time and with high quality.
Generate reports to measure productivity and perform analysis. Assist with ad hoc reporting requests.
Debrief on post-event reporting and reconciliation and suggest recommendations for continuous improvement and cost / process efficiencies.
Performs other duties as assigned.
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