Regional Logistics Manager

DREAMFIELDS

JOB TITLE: Regional Logistics Manager

REPORTS TO: Distribution Manager DATE: Feb 7, 2024

POSITION OVERVIEW

The Regional Logistics Manager is responsible for ensuring proper process adherence and support is allocated across markets to ensure, ensuring on-time, safe, efficient, and compliant delivery of cannabis products to our customers. This role involves routing, manifests, invoicing and analyzing delivery metrics while ensuring a high level of customer service and compliance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage order scheduling across markets to ensure timely delivery in accordance with established delivery schedule
• Routinely evaluate schedule and take customer/sales feedback to ensure proper level of service while balancing cost to serve.
• Monitor delivery performance metrics closely, initiating strategies to achieve and surpass objectives.
• Ensure the delivery scheduling boards are accurately always maintained
• Work closely with the order fulfillment team to ensure an achievable workload
• Track key performance indicators and implement process to drive success towards targets
• Maintain and continuously reevaluate delivery schedule to maximize efficiency and reducing costs while protecting revenue and customer demands.
• Implement processes to ensure accurate order manifesting, verifying that all products and quantities are correctly accounted for.
• Allocate admin resources to ensure that all daily required tasks have the resources needed such as invoicing, manifesting, route building and scheduling.
• Track product rejections and delivery reschedules, working in tandem with local distribution supervisors and customers to resolve any issues.
• Ensure orders are invoiced accurately and timely after delivery
• Facilitate departmental initiatives and process improvements, ensuring seamless execution across all departments.
• Ensure timely and clear communication with sales teams and customers regarding any delivery exceptions.
• Regularly reassess routing, communicating with sales teams to secure agreement on any adjustments.
• Ensure orders are routed within customer delivery windows and customer intake SOPs are followed
• Maintain accurate up-to-date customer delivery preference in appropriate system
• Collaborate with the Sales Team to maximize customer satisfaction and address customer concerns.
• Ensure that all orders and rejections are accurately tracked and processed.

REQUIREMENTS

• Proven track record in a Customer Service role, with experience supervising a team.
• 2+ years in logistics scheduling
• Demonstrable ability to lead and manage staff
• Excellent analytical, problem-solving, and organizational skills, with a keen attention to detail.
• Ability to work independently, prioritize tasks effectively, and handle multiple projects simultaneously.
• Strong communication and customer service skills, with the ability to interact professionally with customers and stakeholders.
• Proficiency in utilizing technology and software systems for logistics management.