Regional Service and Operations Manager

REIC is seeking a Regional Service Manager to oversee our ten locations. The primary responsibilities of the position consist of, but are not limited to:

• Oversee the operation of the service departments.
• Train, lead, and monitor service expectations.
• Oversee and optimize dispatch of field technicians and efficiently manage logistics.
• P&L of the service departments. Ensure shops are focusing on rent ready equipment and prioritizing accordingly.
• Monitor costs and efficiencies.
• Oversee and approve large or major repairs within the region.
• Foster a positive customer and employee relations atmosphere.
• Review & analyze department data to meet sales and profit goals.
• Ensure staff are adhering to company policy and procedure while monitoring all work in progress.
• Oversee customer communications regarding equipment repairs as needed.
• Process and review work orders, invoicing, and customer quotes
• Analyze and manage service metrics, i.e. annual inspections, preventative maintenance, down equipment, etc.
• Purchase order acquisition and coordination
• Ensure fleet is maintained and repaired to expectations.
• Be safety oriented and hold staff to same expectations.
• Willing to manage staff including hiring and firing.
• Run service meetings with store managers.
• Vendor negotiations
• Travel (60% +) to locations to assist in general operations and service management.
• Performs other duties as assigned.

Operational Responsibilities:

• Assist regional VP in daily operation.
  • Assist in managing fleet distribution and movement within the region to maximize profitability.
  • Fill in and assist in managing locations when necessary due to staffing.
  • Perform store audits.
  • Inspect locations during visits and assist in managing, i.e. overall efficient operation, fleet condition, rent readiness, safety, etc.
  • Perform interviews and assist in hiring Branch Managers within the region.
  • Assist in managing personnel
    • Training and performance management
    • New hire training
    • Wynne training
    • Recruiting
    • Terming
    • Assist in managing branch productivity.
    • Perform customer credits.
    • Be willing and able to assist in other operational aspects as needed.

Skills and Qualifications:

• A minimum of 3 years of previous service management experience is preferred.
• Good mechanical aptitude
• Strong leadership skills are a must.
• Excellent written and verbal communication skills
• Time management skills
• Good customer relations and people skills
• Ability to successfully manage others.
• Reasoning Ability - High: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Mathematical Skills - Intermediate: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Ability to navigate and operate general computer applications such as word, excel, and power point.

Physical Demands/Work Environment:

Physical/Sensory Functions: Regularly will talk/hear; frequently will stand, sit, use hands, reach with hands and arms; occasionally will walk, climb or balance, stoop, kneel, crouch or crawl. taste/smell

• Lift and/or Move Functions: Frequently will lift up to 10 pounds; Occasionally will lift up to 100 pounds.
• Work Environment: Occasionally will work near moving mechanical parts, fumes or airborne particles, outdoor weather conditions, toxic or caustic chemicals, risk of electrical shock, wet or humid conditions (non-weather)
• Must be willing to travel 60% of the time or more. Covering states including Idaho, Oregon, Utah, and Wyoming
• Be willing to assist location in general mechanical repairs.

REIC and all affiliates operate as drug-free environments, which includes marijuana. A pre-employment drug screening that tests for THC and other drugs, as well as a full background check, is required of all newly hired employees.