LIS Workflow Specialist

Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers.

Job Description

The LIS Workflow Specialist is a key contributor on our Ancillary Services team to successfully optimize lab workflows within the physician practices participating with Privia’s physician office lab (POL), and other ancillary offerings. Oversee functions of lab operations that includes staff draw, In-Office Phlebotomy and Patient Service Centers (PSCs). A liaison between the POL and our physician office staff and reference lab phlebotomy supervisors, this role will ensure an efficient and standardized practice is adhered to at all physician practice locations. This individual will also be responsible for supporting operations and ancillary services at the PMG Mid-Atlantic Lab to drive overall results. Problem resolution with issues including but not limited to: phlebotomy and swab collecting staff, specimen tracking, specimen resolution, Logistics Couriers and Customer Service

Primary Job Duties: 

• Provide training and coaching for a team of phlebotomy supervisors working in physician practices and Patient Service Centers
• Monitor monthly productivity and report any deviations as necessary
• Communicate effectively to internal and external customers including physician office office staff, phlebotomy and PSC supervisors and management
• Provide exceptional customer service to all patients and clients
• Support the set-up of phlebotomy services in physician practices and PSCs
• Provide resolution of any patient or client issues
• Investigates/resolves and responds to customer complaints appropriately and effectively
• Support customer service inquiries from physician practices
• Support reconciliation processes of PMG lab team
• Travel to additional sites as necessary

Other 

• Demonstrate strategic thinking skills and assess situations carefully; delivering scalable recommendations and results.
• Develop presentation and general communication materials through the use of e-mail, powerpoint, etc.
• Present information, both in person and remotely, to audiences ranging from individuals to small and large groups.
• Provide best-in-class customer service to physician practices to ensure issues are resolved and clients are satisfied.
• Ensure that operations are conducted in accordance with applicable accreditation, statutory and regulatory requirements, and where applicable, ensures all Federal, State & local licensure requirements are met

Qualifications

• Bachelor’s degree preferred. MBA or other healthcare related advanced degree is preferred.
• 2+ years prior supervisory experience or demonstrated leadership experience
• 5+ years experience in phlebotomy, laboratory or other healthcare environments
•  1+ year previous healthcare experience required; working with physicians and medical groups is preferred.
• Must be flexible and available based on staffing requirements; weekends, holidays, on-call and overtime
• Strong critical thinking skills.
• Must be familiar and proficient in the use of software (e.g. EHR systems, Laboratory Information System (LIS) CRM, Microsoft Office or equivalent, etc.).
• Comfort in functioning independently and autonomously.
• Project management experience with the skill to prioritize multiple projects and urgent deliverables while providing exceptional client service.
• Appropriately communicate with leadership.
• Must comply with HIPAA rules and regulations.

The salary range for this role is $52,000-$65,000 in base pay and exclusive of any bonuses or benefits. This role is also eligible for an annual bonus targeted at 15% and restricted stock units. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Technical Requirements (for remote workers only, not applicable for onsite/in office work):

In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like . This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.

Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. Privia is a better company when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.