Support program coordinator

Full job description

GIG Cares Support Program Coordinator

Position Summary:

The Cares Support Program Coordinator oversees two key initiatives:

1. The Cutting Costs food insecurity program and the gluten-free subscription box program. This role is central to GIG Cares' efforts to provide support and resources to individuals facing gluten-related challenges, through strategic planning, program management, stakeholder engagement, and effective operations management.

2. Additionally, this role facilitates GFCO internal product testing, coordinating internal product surveillance and consumer complaint testing, and the distribution of proficiency testing samples to clients.

Duties and Responsibilities include the following:

• Strategically manage and expand the gluten-free subscription box program, including selection of products, inventory management, and coordination with logistics partners to ensure timely delivery to subscribers.

• Manage small warehouse operations, including inventory control, order fulfillment, and general warehouse upkeep.

• Lead the Cutting Costs food insecurity program, overseeing all aspects from participant outreach and enrollment, monthly box composition, and coordination of food distribution and resource allocation.

• Coordinate volunteer activities related to and including the packing and distribution of boxes, ensuring efficient use of resources and effective volunteer engagement.

• Maintain and enhance relationships with vendors, suppliers, and community partners to support program goals.

• Identify opportunities for program improvement and expansion, based on participant feedback and market research, to better serve the gluten-free community.

• Maintain warehouse practices to preserve food integrity and safety with FIFO practices.

• Oversee the surveillance testing and shipment of PT products, ensuring compliance with GFCO testing requirements and timely delivery of PT orders.

• Use project management tools to effectively track program progress, manage budgets, and report outcomes to the GIG Cares leadership and external partners.

• Maintain accurate and timely records of operations.

• Management may assign other duties.

Expectations:

GIG and GIG Cares are a diverse team of dedicated individuals…

• Who seek to become people of transparent honesty,

• Who put forth maximum effort in the pursuit of excellence,

• Who strive to passionately serve those who choose to live gluten-free, and

• Who work collaboratively because we value the contribution of one another.

GIG Care’s mission: “Cultivating Positive Connections in the Gluten-Free Community”

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31214 124th Ave SE Auburn, WA 98092 | P:

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1540 Job Description

Cares Support Program Coordinator

Supervisory Responsibilities: None

Education/Experience:

• Bachelor's degree in business administration, project management, social services, or a related

field.

• Proven experience in program coordination, preferably in nonprofit or community service

organizations, with a focus on food insecurity, nutrition, or health-related initiatives.

• Strong organizational, communication, and interpersonal skills, with the ability to manage

multiple projects simultaneously and adapt to changing priorities.

• Familiarity with inventory management, logistics, volunteer coordination, and stakeholder

engagement practices.

• Competence in using project management software and tools, with a preference for candidates

experienced in Salesforce or similar CRM platforms.

Knowledge, Skills, and Other Abilities:

• Proven customer service excellence.

• Able to operate as an effective strategic thinker.

• Agile. Can quickly adapt to new/changing situations.

• Ability to work as a positive team member, able to take and receive constructive input. The

organization and team success are more important than individual recognition.

• Independently, self-reliant, and results-oriented. Knows when to verify with management plans,

concepts, goals, and direction.

• Excellence. Commitment to quality work and attention to detail.

• Business professionalism in self-presentation, communications, and interpersonal

interactions.

• Strict confidentiality.

• Ability to read, analyze, and write in English as the primary language. Knowledge of a second

language is considered a bonus.

• Ability to apply math concepts required for the position.

• Competent computer skills in Microsoft Office Suite. Other useful software knowledge a bonus:

Salesforce, Adobe.

Physical Demands:

To be successful in this position you must be able to meet the physical demands described here.

Reasonable accommodations may be made to enable individuals with disabilities to perform this job.

While performing this job, the employee is regularly required to sit, use a keyboard, and talk to

clients or customers on the phone or in virtual meetings. The position may require frequent

standing, walking, and reaching. The employee must occasionally lift and move up to 50 pounds.

Work Environment:

The position is site-based at one of the following physical GIG offices:

• Auburn, Washington

• Lacey, Washington

• Palm Bay, Florida

The noise level in the work environment is usually low to moderate.

Last Amended: 240603 Page | 2

Copyright © 2024 All Rights Reserved Internal

31214 124th Ave SE Auburn, WA 98092 | P:

Email: |

1540 Job Description

Cares Support Program Coordinator

Salary and Benefits: A competitive wage and benefits package is available to all qualifying

employees including, health coverage, retirement plan, and paid time off.

Job Type: Full-time

Pay: $20.84 - $25.10 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Laramie, WY 82070 (Required)

Ability to Relocate:

• Laramie, WY 82070: Relocate before starting work (Required)

Work Location: In person