System Support Engineer

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Systems Support Engineer

Job location: DHL Miami Hub, MIA

DHL has an immediate opening for a Systems Support Engineer . This role supports the applications, systems and users associated with DHL’s Automated Sort Facilities. You will be responsible for providing technical expertise with respect to leading-edge IT auto sort technologies and driving problem resolution with technically complex software& integration solution in a time critical environmentThe role also requires support of desktop, printers, phones, network hardware, scales in a warehouse environment.

Key Responsibilities:

• Application support for DHL global auto sort systems, includingSATS, Tier2, SCADA
• Escalation and problem recovery management with application vendors / ITS / RACC support
• Support monthly security patching and software updates
• Drive Problem resolution with vendors / ITS for open issues
• Technical Quality assurance and testing for solution within the scope of the domain.
• Develop documentation and processes associated with applications.
• Support site deployment activities when needed.
• Perform application testing / certification for changes impacting Auto sort system.
• Support the IT system deployment process as and when required
• Desktop Support of equipment and users within our hub / gateway and aviation operations
  

Skills & Qualifications:

• Total of 2 to 5 years work experience in IT.
• Desktop support experience
• Strong Troubleshooting and problem solving skills
• Ability to work independently in a time sensitive, fast paced, demandingenvironment
• At least2 years working experience in technologies relevant to the role
• Others: passion for technology; good communicator, team player, positive and can-do attitude
• Degree/Diploma in Computer Science or IT Technologies field

DHL is an equal opportunity employer.We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.The EEO is the Law poster is available here: