Team Lead Sales Support

What we ask

Differentiating Factors

•    Service and result-oriented team player with excellent leadership skills.
•    Strong continuous improvement mindset and ability to influence effectively.
•    Strong communication competencies and stakeholder/relation management.

•    Capable of building a genuine relationship of trust with the team and business partners.
•    A pragmatic, fact-based, solution-oriented, can-do mindset with a strong sense of ownership.
•    Prudent decision-making with solid change management and project management skills.
•    Fluent in English language; must be internationally and culturally sensitive.
•    Accurate and disciplined/capable of dealing with stress and deadlines.

Knowledge and Experience
•    Bachelor's degree with a minimum of 4 years’ experience within a distribution, Customer Service, or Logistics environment

•    Proficient in Business Systems management and data entry, SAP preferred.
•    Detailed knowledge of S&OP and Supply, Demand, and Financial Planning

What we offer

At FrieslandCampina Ingredients we take good and transform it into  great !  

FrieslandCampina Ingredients is a world-class, global leader in dairy value-added, healthy, and functional ingredients and solutions. 

FCI helps customers win in the market, especially where nutrition matters most such as infant & toddler nutrition, adult performance, lifestyle, healthy aging along with medical and cell nutrition industries with natural, value-added ingredients.

We believe that we need to embrace the challenges we are faced with so we work tirelessly to increase nutritional benefits, new sensory experiences, and innovative application methods to bring more goodness to our products and the customers we serve.  The markets and our customers are highly dynamic and to make a difference we are commercially obsessed with understanding the needs of our customers and the consumers. We are purpose-driven and every year we raise the bar in bringing high-quality, value add ingredients and solutions to our customers. Our ambition is to nourish the world, be specialists in proteins and gut health, not just milk proteins.

Vacancy description

•    Manage the team’s performance. Responsible for end-to-end people management (recruit, develop, coach, train, set objectives, and evaluate performance).
•    Ensure the execution of Global Customer Service policy, embrace and execute a consistent way of working, and optimize the CMO's contribution to customer connectivity teams.
•    Manage and build strong relationships with stakeholders & business partners. 
•    Translate contracts into our organization, cooperating with various departments (Demand planning, Order Fulfillment, Product Management, etc.).
•    Ensure and drive a continuous improvement mindset and culture within the team.
•    Identify improvement areas within end-to-end order-to-cash processes, forecasting, customer complaints, contract management, and project leadership/execution. 
•    Ensure the team manages customer master data in a timely, accurate, and complete way and drives key user model/ownership.
•    Develop and promote the use of relevant tools to support Sales processes.
•    Striving for best-in-class performance towards our customers and delivering our Service performance goals.
•    Commercially obsessed mindset with a strong drive toward raising the department’s customer experience awareness and continuous drive for improvement.
•    Analyze logistical processes from supplier to customer, evaluate bottlenecks, and identify opportunities for improving processes, procedures, and systems and implement improvements. 
•    Guide all import processes and direct ships for all product lines. 
•    Responsible for CMO back-up/data entry/customer interfacing as needed. 
•    Other duties may be assigned as required.