Training and Communications Coordinator

The Training & Communications Coordinator is responsible for administering the Learning Management System (LMS) and coordinating the day-to-day activities of the training and communications departments.

This is a hybrid role working 3 days per week out of our corporate office in Livonia, MI and two day per week remotely. 

The Training & Communications Coordinator will:

• Administer the Learning Management System (LMS) for all divisions:
  • Upload courses and curriculum, manage role assignments, maintain training schedules, and the resolve technical issues with access, course content, etc.
  • Maintain up-to-date and accurate content, learner access, assignments, and structure
• Manage training team reporting and administration:
  • Create and maintain training records such as courses, curriculum, and compliance.
  • Create, maintain, and track calendars, timelines, and training bonus information.
  • Collect, compile, and report on the results of evaluations, attendance, and training data.
• Coordinate training and store operations logistics including, but is not limited to:
• • Partner with others to gather key information needed to coordinate training and communications needs.
  • Coordinate and communicate logistics for training classes and store operations events, including schedules, location, room, food, materials, equipment, and registration.
  • Prepare agendas and book meetings including company conference and travel arrangements.
  • Order, prepare, store, and distribute training and store operations materials and supplies.
  • Participating in training material edits, updates and creation as requested.
  • Updating orientation and onboarding materials and facilitating these in the corporate setting.
• Participating in continuous improvement efforts:
  • Seek opportunities to continuously improve training and operations processes, communications, and deliverables.
  • Document training tasks and standard operating processes for training, operational, and communication needs.
  • Manage the communication on the company intranet (The PAW) to insure engaging and timely communication to our teams.
  • Coordinate the monthly all team member meeting for the headquarters team (Pet Central)

PAWsome Training & Communications Coordinator Candidates will have: 

• Bachelor's degree in related field or equivalent experience.
• 1-2 years’ experience, preferably working with organizational learning or training.
• Strong knowledge of online collaboration tools, ideally Adobe Connect.
• Experience maintaining online learning a plus.
• Knowledge of curriculum/course development, adult learning and evaluation principles a plus.
• eLearning/instructional design software (Captivate, Presenter, Adobe Connect, Webinar applications, etc.) preferred.
• Strong organization skills with the ability to manage multiple assignments simultaneously.
• Strong attention to detail, accuracy, and ability to meet required deadlines.
• Ability to learn quickly and work independently with minimal supervision.
• Solid analytical and problem-solving.
• Exceptional communication skills, to include verbal, written, and proofing and editing skills.
• Strong service orientation.
• Excellent skills with MS Office 365 programs (Word, Excel, PowerPoint, Outlook, Access).

Pet Supplies Plus is focused on making it easier to get better products for your pet. With over 700 locations in 42 states, the stores have a streamlined design making it easy to navigate a wide assortment of natural foods, hard goods and pet services. Friendly, knowledgeable staff get to know each pet and their owner by name and provide playful store experiences to remind them just how fun it is to own a pet. Pet Supplies Plus stores are large enough to house an incredible variety of food and equipment, yet small enough to still feel neighborly. Pet Supplies Plus is ranked No. 20 overall in Entrepreneur Magazine's 2022 Franchise 500® list and is the Top Full-Service Pet Supplies Franchise for its exceptional performance in areas including financial strength and stability, growth rate and system size. For more information, please visit  . 

EOE STATEMENT

We provide equal employment opportunities to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment.