Warehouse & Technical Support Coordinator

Overview

DSI believes that success is bred in the recruiting, selection, supervision, and training of each and every employee. Believing in the need for ongoing and perpetual training helps to set DSI apart from its competitors. Many companies give testimonials about their commitment to customer service and employee satisfaction but few deliver on that promise. That is where the DSI motto, “DWYSYWD”, comes into the picture. Simply stated, DSI strives to “DO WHAT YOU SAY YOU WILL DO”.

The staff at DSI believes that if we understand the culture and mindset of our customers then we can more easily create a unique service solution to reflect it. DSI strives to create a work experience for our employees reflecting the work culture, principles, and values of our clients as well as of DSI, and based upon this, we screen employees for skills, philosophies, and attributes that reflect both. In doing so, we believe DSI delivers employees and service mutually beneficial to everyone.

Job Skills / Requirements

DSI is adding to its ranks in the Atlanta, GA area. Come join our team as a Warehouse & Technical Support Coordinator.

DSI offers : Flexible Hours; Paid Vacation; Paid Training; Complimentary Uniforms, Health Coverage including medical, dental and vision; a 401k plan; Superior Service Awards and various Employee Recognition.

Job Summary

Responsible for customer support and light technical support issues, this role is also responsible for all inventory as it pertains to service and installation, coordinating daily activities of the warehouse to ensure customer satisfaction, and ensure all company policy, vision, and goals are met.

Prerequisites

The Warehouse & Technical Support coordinator has access to client information. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential employees must pass appropriate security clearances and drug testing.

• High School Diploma or GED
• Valid Driver’s License and Proof of Auto Insurance.
• Direct customer contact experience preferred.
• Professionalism must be displayed at all times.
• Experience with Microsoft Word, Excel, and Outlook
• An understanding of technical logistics and trouble is a bonus.
• Strong organizational and multitasking skills
• Good written and verbal communication skills

Summary of essential job functions

• Must display professionalism, honesty and trustworthiness at all times.
• Able to respond to customers and potential customers immediately via email or phone calls
• Committed to the company and the achievement of its goals.
• Ability to effectively influence others and engage clients and coworkers on difficult issues.
• Multi task, remain employee and client centric.

Specific Responsibilities

• Answer phone/emails for customer service related issues and requests.
• Pallets (empty) organized and maintained neatly.
• Set-up and maintain warehouse layout and ensure efficient space utilization.
• Manage stock rotation, inventory controls, and inventory reconciliation in the Warehouse Management System
• Coordinate with Admin and Ops on material availability and logistics.
• Work closely with Project managers on purchasing, transportation, sales, production, and maintenance.
• Be a resource for technicians in the field to verify signals, remote connections, etc..
• Preprogram alarm systems, surveillance systems, and other systems to allow for an effective and trouble free installation when the technician is on site.
• Enforce company policies and Standard Operating Procedures (SOP's)
• Partner with Operations regarding policy, procedure, and initiatives
• Review data for accuracy
• Maintain filing procedures and accurately follow Standard Operating Procedures for all job tasks.
• Data entry in Sedona Office, Alarm.com, and other DSI Software’s
• Must have strong communication skills and be willing to learn.
• Job awareness and ability to make decisions in real-time.
• Adhere to all warehousing, handling, and shipping regulatory requirements.
• Having a good understanding and following DSI’s Code of Ethics and Employee Standard
• Present oneself in a professional manner through appearance and conduct
• Develop a working knowledge and leadership role in customer service initiative.
• Assist TS Mgr. in projects to advance DSI TS in performance, efficiency, and profitability.
• Promote company values by providing exceptional customer service
• Take all necessary steps to maintain customer satisfaction of DSI Security Services and quickly resolve customer complaints
• Maintain positive work atmosphere by interacting with DSI Security Services internal/external customers (including, but not limited to, current customers, clients, vendors, co-workers, supervisors, and management) in a mutually respectful manner.
• Adhere to the highest standards of ethical business conduct and compliance by acting lawfully, ethically, honestly, and professionally in the performance of their jobs at all times, as well as be in compliance with company policy and procedures as it relates to their job function
• Ability to develop, maintain, and leave a clean and safe work space/site on a daily basis.
• Thoroughly familiar with the DSI Employee Handbook. Adheres to all work rules, procedures and policies established by the company, including, but not limited to, those contained in the Employee Handbook.

Education Requirements (Any)

High School Diploma or Equivalent

Certification Requirements (Any)

Valid State Driver's License

Additional Information / Benefits

DSI Security is a Drug Free employer and complies with all applicable laws regarding affirmative action and equal opportunity in all its activities and programs and does not discriminate against anyone protected by law because of age, color, disability, national origin, race, religion, sex, handicap, or status as a veteran or disabled veteran.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan