Number of Applicants
:000+
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Job Summary
This position is the learner level of the Work Management Specialist classification hierarchy. This position is responsible for providing work management support for Distribution, Customer Experience & Services, while working within the parameters of established processes and standards. This position will provide administrative support to multiple managers and serves in a non-exempt capacity. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing quality customer service.
Responsibilities
Provides quality customer service and support to Delivery Operations
Maintains confidential company/employee information in a professional and discreet manner
Ensures outgoing mail is in appropriate location, sorts incoming mail and delivers packages daily
Assists managers with meeting minutes, action items, office logistics while performing other work management duties
Updates local bulletin boards with required reference materials
Efficiently uses available tools or systems to effectively communicate reliability details to external customers
Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends
Provide direct support to Line Technicians, Engineering staff, and various business units.
Takes ownership of customer issues and problems until resolved, requesting assistance as needed.
Facilitates communication between internal and external customers
Reports job status details to operation center personnel and others as requested
Builds knowledge and skills through training of construction standards, compatible units, construction prints, etc. used in Delivery Operations
Ensures work is scheduled and executed timely
Assist with preliminary research and root cause analysis for customer issues
Collaborates with other work groups to ensure desired customer experience
Professional and courteous in all contacts
Initiates facility/security requests (broken printers, lights, cameras, etc.)
Cost Management
Maintains corporate budget guidelines.
Applies correct general ledger accounting in all work-related applications and functions within area of responsibility.
May support leaders with payroll functions for non-bargaining unit employees
Ensures timesheets are accurately recorded in time management system in accordance with payroll guidelines
Processes service locate requests to support grid operations
Processes invoices and customer billing
Assist with managing office supply needs
Reliability
Prepares for and provides emergency restoration support as needed which includes extended work hours
Supports the Delivery Operations reliability programs or processes using appropriate work management applications
EE Engagement/Safety
Supports Human Performance safety culture through active participation in safety meetings
Follows ergonomics and office safety guidelines
Supports corporate initiatives
Demonstrates a commitment to continuous learning and development
Required/Basic Qualifications
Work Management Specialist II
High school diploma/GED
In addition to required degree, two (2) years minimum of related work experience
Desired Qualifications
Ability to multi-task
Ability to manage multiple competing priorities
Previous secretarial or office manager experience
Previous payroll experience
Demonstrates excellent customer skills
Possesses effective written and verbal communication and interpersonal skills
Collaborates effectively in a team environment
Exhibits flexibility and dependability during normal work schedule and emergency storm restoration
Effectively manages stressful situations
One to three years of providing customer service support
Proficient in Microsoft Office software: Excel, Word, PowerPoint
Knowledgeable of delivery operations processes and work management and related computer applications
Working Conditions
M - F, 5-8s
Hybrid mobility classification - work will be performed from both remote and onsite locations after the onboarding period of ninety days. Hybrid employees should live within a reasonable commute to a Duke Energy facility
Hybrid schedule is subject to change based on corporate goals and expectations.
#LI-hybrid
Travel Requirements
5-15%
Relocation Assistance Provided (as applicable) No
Represented/Union Position No
Visa Sponsored Position No
Posting Expiration Date
Monday, June 24, 2024
All job postings expire at 12:01 AM on the posting expiration date.
Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.
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Brighter opportunities. Brighter futures. Duke Energy values ideas that come from a diverse and inclusive workforce, and we’re dedicated to providing a work environment where all people are valued, respected and able to reach their full potential. Duke Energy is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, childbirth or related medical conditions, including but not limited to lactation, religion, national origin, ancestry, ethnicity, citizenship, sexual orientation, gender identity, gender expression, age, marital status, physical or mental disability, genetic information, medical condition, military status, or protected veteran status. Duke Energy complies with all applicable state, federal and local laws, regulations and ordinances prohibiting discrimination.
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