Accounts Receivable Manager

Innovative Chemical Products Group (ICP Group) is a leading formulator and manufacturer of specialty coatings, adhesives, and sealants serving the building and construction end markets. Founded in 2015 by a private equity firm, ICP Group has scaled rapidly through organic and acquisition growth into one of the largest coatings, adhesives, and sealants companies in North America providing products which encompass the “building envelope” from roof to flooring and outdoor spaces.  ICP Group is headquartered in Andover, MA and Tampa, FL and has manufacturing and distribution sites in the US, Canada, the UK, Australia and Japan. ICP Group is looking to hire a hands-on Accounts Receivable Manager with experience managing the following business processes: new customer set up, invoicing, credit assessment, collections and cash application. This role will direct the activities of the Accounts Receivable department supporting the North American businesses, collaborate across functions to build strong customer relationships, a cohesive finance organization and ensure efficient business processes.  The role ensures that Company procedures and policies are followed and that Company financial goals are met. Responsibilities :
Leadership and Management:

• Interview, select, hire, and train employees.
• Conduct the Performance Evaluation process.
• Provide training and development for team members to enhance their skills.
• Set performance goals for the team and monitor progress.

Accounts Receivable Operations:

• Ensure timely and accurate invoicing, collections and cash application.
• Implement and maintain efficient procedures, KPIs and goals for the team.
• Serve as liaison with Accounting, Customer Care, FP&A and AP to ensure the three areas are working effectively and efficiently and provide feedback by identifying areas of improvement.

Customer Relations:

• Handle complex billing issues and resolve customer queries and disputes.
• Develop and maintain positive relationships with customers to facilitate timely collections.
• Develop strong relationships with internal sales team and sales leaders.
• Negotiate payment plans with customers when necessary and manage correspondence with third part collections agencies.

Financial Goals:

• Work with Controller to set achievable aging targets and financial goals. 
• Identify and escalate at risk accounts.   
• Analyze accounts for quarterly bad debt reserve.

Policy and Procedure Management and Compliance:

• Develop, train, and enforce policies and procedures which are aligned with Company policies, Delegation of Authority and regulatory requirements.
• Prepare for and participate in internal and external audits.

Systems and Technology:

• Work with key stakeholders to manage, test, maintain and recommend system and technology enhancements.

• System owner of third-party software that is used exclusively by the AR team (e.g. YayPay).  Lead upgrades and changes as needed.

Experience needed

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
• A minimum of 5 years of experience in accounts receivable or related financial roles with proven experience in a managerial or supervisory position.
• Proficiency in accounting software, Microsoft Office Suite (particularly Excel) and ERP Systems.
• Understanding of EDI and e-commerce platform integration.
• Experience with sales tax and exemption certificates.
• Strong analytical skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to prepare and present AR performance to C-suite level.
• Ability to handle high-pressure situations and resolve conflicts effectively.
• Ability to inspire and lead a team towards achieving departmental goals.
• High level of accuracy in preparing and entering financial information.
• Occasional travel may be required for meetings or training.

ICP Group is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data , or religion or other legally protected status.