Assistant Transportation Supervisor

Job Description

Domino’s started back in 1960 as a single-store location in Ypsilanti, Michigan. Over the years, we expanded to three stores, and thus came the three dots on our logo. The original plan was to keep adding dots for every store, and at over 17,600 stores worldwide (6,000 in the U.S.) you can probably figure out why that original plan didn’t work.
You might be thinking, “Wow, how does Domino’s get food to 17,600 stores?” Well, that’s where you come in. We have 28 food supply and dough manufacturing centers in the U.S., and seven more across Canada, Hawaii and Alaska. They provide fresh dough, equipment and supplies to franchise and company-owned Domino’s stores in the U.S. and Canada. In 2019 alone, these centers made 650,000 deliveries.
Want to get in on the fun? We’d love to have you.

Summary:  Assist the D&S Team Leader with the supervision and coordination of delivery and service team members. Effectively and efficiently handle customer service complaints and concerns. Comply with federal, state, company policies, local laws, transportation programs and regulations. Train new team members in job duties. High comfort level working in a diverse, fast paced environment.
RESPONSIBILITIES AND DUTIES
(80%) Assist Delivery and Service Team Leader in leading the D&S Team

• Leadership :
• Recruit and interview new team members
• Train, coach and counsel team members
• Handle all driver concerns in Team Leader’s absence
• Assist with annual performance appraisals
• Make recommendations to Team Leader for pay increases
• Attend and participate in annual Leadership & Development training sessions
• Assist with coordinating safety/team/quarterly meetings

• Reporting/Budget :
• Assist with all D&S generated reports
• Contribute to development of annual department budget preparation for Director-Supply Chain Center review and approval

• Routing, Scheduling, Hours of Service, and Maintenance :
• Assist in weekly scheduling of driver routes and re-routing as necessary to ensure route coverage
• Conduct route analysis and recommend saving opportunities to Team Leader
• Monitor driver hours of service via onboard system
• Conduct route observations to ensure Drivers are safely performing their duties as required by company and DOT standards (The numbers of observations per period are determined by the number of drivers at the SCC)
• Perform payroll duties when necessary and review driver payroll for accuracy
• Assist in monitoring mis-deliveries, and make recommendations to Team Leader on avoidance strategies
• Assist in maintenance of driver qualification file
• Assist in the scheduling of truck maintenance and maintaining fleet image
• Assist in accident investigations
• Assist other supply chain centers when called upon
• Assist with D&S Team Leader with truck leasing meetings to ensure PM’s are met to Domino’s standard and repairs are completed timely
• Perform other duties as assigned by Manager and/or Director

• Customer Relations :

• Assist in answering  Slice of Pie  complaints
• Maintain positive customer relationships
• Customer Surveys

(20%)  As needed, if qualified, drive company commercial vehicle or straight truck for deliveries or to leasing company for service/maintenance, and on occasion work the yard

Qualifications

Requires Associates degree

• 3-5 years of documented supervisory experience
• 2-3 years route scheduling experience
• Knowledge of Department of Transportation rules and regulations
• Strong knowledge of Microsoft office software
• Results-oriented, strong organizational, decision making and people skills
• Proven ability to develop and lead team members in meeting goals and objectives
• Results-oriented with strong organizational and decision making skills
• Ability to work in extreme temperatures, both indoor and outdoor

 
We offer a competitive salary and benefits package including full medical, dental, and vision, 401k, stock purchase options, and bonus program and an exceptional opportunity for professional growth and development. If you are looking to join an exceptional team, we invite you to apply online at: .

Additional Information

Domino’s started back in 1960 as a single-store location in Ypsilanti, Michigan. Over the years, we expanded to three stores, and thus came the three dots on our logo. The original plan was to keep adding dots for every store, and at over 17,600 stores worldwide (6,000 in the U.S.) you can probably figure out why that original plan didn’t work.
You might be thinking, “Wow, how does Domino’s get food to 17,600 stores?” Well, that’s where you come in. We have 22 food supply and dough manufacturing centers in the U.S., and seven more across Canada, Hawaii and Alaska. They provide fresh dough, equipment and supplies to franchise and company-owned Domino’s stores in the U.S. and Canada. In 2019 alone, these centers made 650,000 deliveries.
Want to get in on the fun? We’d love to have you.

Summary:  Assist the D&S Team Leader with the supervision and coordination of delivery and service team members. Effectively and efficiently handle customer service complaints and concerns. Comply with federal, state, company policies, local laws, transportation programs and regulations. Train new team members in job duties. High comfort level working in a diverse, fast paced environment.
RESPONSIBILITIES AND DUTIES
(80%) Assist Delivery and Service Team Leader in leading the D&S Team

• Leadership :
• Recruit and interview new team members
• Train, coach and counsel team members
• Handle all driver concerns in Team Leader’s absence
• Assist with annual performance appraisals
• Make recommendations to Team Leader for pay increases
• Attend and participate in annual Leadership & Development training sessions
• Assist with coordinating safety/team/quarterly meetings

• Reporting/Budget :
• Assist with all D&S generated reports
• Contribute to development of annual department budget preparation for Director-Supply Chain Center review and approval

• Routing, Scheduling, Hours of Service, and Maintenance :
• Assist in weekly scheduling of driver routes and re-routing as necessary to ensure route coverage
• Conduct route analysis and recommend saving opportunities to Team Leader
• Monitor driver hours of service via onboard system
• Conduct route observations to ensure Drivers are safely performing their duties as required by company and DOT standards (The numbers of observations per period are determined by the number of drivers at the SCC)
• Perform payroll duties when necessary and review driver payroll for accuracy
• Assist in monitoring mis-deliveries, and make recommendations to Team Leader on avoidance strategies
• Assist in maintenance of driver qualification file
• Assist in the scheduling of truck maintenance and maintaining fleet image
• Assist in accident investigations
• Assist other supply chain centers when called upon
• Assist with D&S Team Leader with truck leasing meetings to ensure PM’s are met to Domino’s standard and repairs are completed timely
• Perform other duties as assigned by Manager and/or Director

• Customer Relations :

• Assist in answering  Slice of Pie  complaints
• Maintain positive customer relationships
• Customer Surveys

(20%)  As needed, if qualified, drive company commercial vehicle or straight truck for deliveries or to leasing company for service/maintenance, and on occasion work the yard