Contract - it support

Full job description

Primary Duties & Responsibilities

• Provide support for Coherent Corp employee’s IT related issues in a courteous and responsive manner.
• Provides support, test & evaluation of hardware and software, imaging and system updates, network and fiber cable installation.
• Provides basic PC and software hands-on training for users.
• Builds new PCs and laptops for deployment to users.
• Responds to and diagnoses problems through independent and collaborative troubleshooting.
• Practice asset management for IT hardware, software, and equipment
• Identifies, researches, and resolves technical problems.
• Keep current with the latest technologies.
• Complies with all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
• Recommends systems modifications to reduce user problems.
• Administer add, move, and change requests from end users as well as new line installations as required.
• Monitor, assign, update user requests in Coherent Corp service management application.

Education & Experience

• High School Graduate with 2 years related work experience.
• Associate Degree or Technical program a plus

Skills

• Excellent written and oral communication skills.
• Excellent interpersonal skills.
• Exceptional customer service orientation.
• Proven analytical, evaluative, and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Extensive experience working in a team-oriented, collaborative environment.
• Highly self-motivated and directed.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
• Occasional inspection and installation of cables in floors and ceilings.
• Lifting and transporting of moderately heavy objects, such as computers and peripherals

Working Conditions

Manufacturing environment

Some loud noises in manufacturing environment

Some loud and sustained loud noises in server/data rooms

Flexibility to support a 24/7 hours operation

Physical Requirements

Ability to lift up to 30 pounds

Standing up to 8 hours

Flexibility to work in and out of a cleanroom environment

Walking throughout the day to meet end-users needs

Safety Requirements

All employees are required to follow the site EHS procedures and Coherent Corp. Corporate EHS standards.

Quality and Environmental Responsibilities

Depending on location, this position may be responsible for the execution and maintenance of the ISO 9000, 9001, 14001 and/or other applicable standards that may apply to the relevant roles and responsibilities within the Quality Management System and Environmental Management System.

Culture Commitment

Ensure adherence to company’s values (ICARE) in all aspects of your position at Coherent Corp.:

I ntegrity – Create an Environment of Trust

C ollaboration – Innovate Through the Sharing of Ideas

A ccountability – Own the Process and the Outcome

R espect – Recognize the Value in Everyone

E nthusiasm – Find a Sense of Purpose in Work

Coherent Corp. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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