Field service technician

Job summary
Rotex is looking for a Field Service Technician to join our team in the Houston, TX area. Responsible for providing maintenance support and troubleshooting to machines in service. Recommend parts and service solutions to improve machine uptime and operation.
Job seniority: associate level
Responsibilities
• Troubleshoot machine downtime and perform overall machine assessments and provide recommendations for repair or improved productivity. • Perform new machine start-up inspections and operations training. • Oversee onsite parts removal, installation, and assembly. • Recommend parts and service solutions to improve machine uptime, maintenance, and operation. • Provide written post-visit reports with a visit overview, observations, recommendations, and accompanying quote for recommended parts. • Provide Rotex Engineering with equipment design and feature recommendations. • Answer customer questions via phone and email. • Assist in developing department documents, standards, and processes as necessary. • Other duties may be assigned.
Requirements
• HS degree or AS Degree. • 2-5 years field service technician experience in machinery, electrical and fabrication repairs and maintenance. • Welding ability a plus. • Valid Driver's License and clean driving record. • Ability to travel 50-75% of the time. • Intermediate knowledge and experience with Microsoft Office. • Action/Results Oriented, Customer Oriented, Analytical and Decisive.