Field Service Technician

Wage: $20-25 per hour

Job Description:

As a Field Services Technician at Appalachian Network Services Inc., you will play a crucial role in installing, troubleshooting, and maintaining our comprehensive copper and fiber optic cabling infrastructure. Your expertise in low-voltage cabling systems will ensure the high-quality implementation and maintenance of video and data cables, supporting the core operations of our organization and our clients.

Key Responsibilities:

• Execute the installation, troubleshooting, and maintenance of low voltage cabling systems, including CAT6, low voltage cables, and fiber, to organizational and industry standards.
• Install access control systems and surveillance cameras, adhering to best practices, industry standards, and manufacturer requirements.
• Ensure adherence to quality assurance protocols and efficiently diagnose and resolve issues to maintain system integrity and performance.
• Engage in complex installations requiring detailed technical knowledge and problem solving skills.
• Maintain accurate documentation related to project execution, outcomes, and product usage, ensuring all materials installed are well-documented and communicated to the Supply Chain Manager.
• Participate in team meetings, offering insights for improving operational efficiency.
• Maintain and manage the proper upkeep of work tools and materials.
• Strictly adhere to all safety guidelines and protocols. Take personal responsibility for your safety and the safety of your colleagues by promptly reporting any potential hazards or unsafe conditions.

Licensing and Compliance Requirements:

This role requires active participation in obtaining a NC Alarm System License Registrant. This licensure is essential for any team member involved in the installation, maintenance, or remote access to Camera Systems, Alarm Systems, or Access Control Systems. Management of the licensure process will be overseen by our NC Alarm System License Licensee to ensure all legal and regulatory requirements are met.

Company Culture:

• At Appalachian Network Services Inc, we embody core values of Excellence, Security, Technological Agility, and Teamwork, which guide our commitment to innovation and safety in all our operations.
• Safety is foundational to our operations. We ensure the highest standards of safety for our team and the communities we serve by providing comprehensive training and enforcing strict safety protocols.
• We foster a collaborative and supportive work environment, encouraging continuous improvement and skill enhancement.
• We value dedication and meticulous attention to detail, ensuring our services exceed industry standards and client expectations.
• We uphold a zero-tolerance policy for workplace negativity and toxicity, actively fostering a culture that rewards problem-solving, innovation, and teamwork. Our commitment to a positive work atmosphere ensures that every team member feels valued and supported.
• Every employee is encouraged to take initiative and contribute ideas to ongoing improvements. By promoting an environment where all voices are heard and respected, we ensure that team members feel part of our collective success and are supported in their efforts to excel.

Knowledge, Skills, and Abilities Required:

• Strong analytical and problem-solving skills, with the ability to work under pressure and solve complex issues.
• Familiarity with networking issues, server racks, patch panels, and closet work.
• Ability to work in small spaces, at varying heights, and ability to lift equipment weighing up to 50 lbs and occasionally heavier.
• Must be able to safely work on ladders for extended periods and comply with safety standards, including adhering to the maximum weight capacity for ladders, including personal gear and tools.

Experience:

• High school diploma or equivalent; technical certification in telecommunications or related field preferred.
• At least 2 years of relevant experience demonstrating a high level of proficiency and independence in field service operations.

Benefits:

• Health Insurance: Full medical coverage provided for each employee, with optional upgrades and family additions available through employee contributions.
• Dental and Vision Insurance: Available for employee enrollment at their own expense.
• Life Insurance and Health Savings Account (HSA): Optional life insurance and HSA available.
• Flexible Time Off: We provide flexible time off to support work-life balance.
• 401(k) Retirement Plan: A 401(k) plan with a company match to aid in your long-term financial planning.
• Performance-Based Incentives: We offer incentives that recognize and reward outstanding performance.
• Career Advancement: Opportunities for professional growth in a rapidly expanding company.

Schedule:

• Full-time, 8-hour shift, Monday to Friday
• Willingness to travel up to 25%