Field Support Product Manager

YOU DESERVE A JOB YOU LOVE

Volt is immediately hiring for a Field Support Product Manager in Brimfield, IL . This is a direct hire opportunity with our client who is the world’s leading manufacturer of specialty transport carriers—with machines operating worldwide in the metals/ material handling industry. As a Field Support Product Manager you will be the single point of contact for the customer/dealer base and provide direct technical support as required to ensure customer satisfaction, machine availability, and product confidence. Within this role, you will:

• Coordinate, manage and implement key customer site visits and meetings on a regular basis.
• Coordinate and manage Customer and Dealer related enquiries and responses to product related issues with assistance of relevant internal Departments and resources.
• Act as the primary point of contact for both Customer and Dealer related enquiries for the Mining product while utilizing necessary internal Departments and resources to best deliver prompt, reliable responses to Customer and/or Dealer enquiries, concerns, or issues.
• Collect and analyze field data and incorporate product improvements to new and existing Mining products.
• Provide support to the Field Representatives during new Mining product commissioning and conduct follow-up meetings with internal Department heads.
• Maintain and implement product improvement processes.

This is a full-time, direct-hire opportunity.

The ideal candidate will have:

• Bachelor’s degree in mechanical engineering
• 2 or more years of experience working with heavy equipment (the mining industry preferred)
• Understanding of hydraulic and electrical control systems
• Working knowledge of 3D CAD software (Unigraphics/NX preferred)
• Strong organizational and communication skills
• Ability to work multiple tasks at once
• Ability to travel domestically and internationally, occasionally on short notice

Salary: $83,000- $90,000 per year
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please or call . Please indicate the specifics of the assistance needed. Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Volt is acting as an Employment Agency in relation to this vacancy.