IT Support Specialist

HERMLE USA, Inc., located in Franklin, Wisconsin is the North American Headquarters of Maschinenfabrik Berthold HERMLE AG, Gosheim, Germany and provides North America's leading manufacturers with the finest high precision machining centers and world-class technical customer support.

Our employees are the most important asset and the backbone of HERMLE USA! Without the people in our organization we would sell nothing but machines and wouldn't be able to satisfy and even exceed our customer's expectations.

We are always looking for committed team members with the necessary drive and integrity to provide world class service to our customers. Respect is the foundation of a united workforce and therefore we value open, professional and friendly communication internally as well as with our customers and partners worldwide!

Responsibilities:

• Provide helpdesk support and training to end users
• Sourcing, setting up and fixing of Windows computers and resolving any broader equipment issues
• Troubleshooting software issues, offering first level support
• Support headquarters IT in maintaining the IT infrastructure (hardware & Software)
• Communicating and working with a wide range of people, with the ability to understand their needs and translate that into actions
• Managing account license and permissions across Office 365 and multiple cloud-based services
• Taking care of assigning new permissions for new employees
• Improving processes, including finding new ways to make the IT onboarding as smooth and quick as possible
• Performs other duties and responsibilities as requested

Requirements:

• 1-5 years of experience and/or bachelor's degree in the IT field. A keen interest to forge a career in IT support
• Strong knowledge of current operating systems such as Windows and Office 365 Applications and other new technologies
• Experience with setting up, fixing and maintaining work stations
• Strong problem-solving skills with a tenacity to overcome all problems through research, learning and trial and error
• The ability to take ownership and initiative to find solutions to problems and improve our processes as the company scales
• Must be a strong communicator with the ability to work across all company departments and at all levels. Have patience to handle first line requests and trouble shoot for non-technical people
• Have a hands-on mentality, with the ability to identify problems and proactively fix them
• Ability/willingness to occasionally work outside of work