IT/Field Technician

Full job description

Thank you for your interest in working at Engineered Security Solutions. Engineered Security Solutions believes that our employees are our greatest asset. We strive to provide the best customer service and expertise in the industry. So, we work to create a positive culture, caring for our employees as part of the ESS family.

IT/Field Technician

Are you a service tech in commercial integrated security systems with at least four years of experience? We have an exciting new position, available due to continued growth of a local company that has been in business for more than 20 years.

This new position will be a hybrid, 75% service tech, 25% IT. Our ideal candidate is familiar with surveillance camera troubleshooting and also has some understanding of PC hardware and assembly. You’ve worked with port forwarding and remote access troubleshooting. You’re comfortable with networking technology and IT schemes. Have you worked small business or residential and are ready to move up to larger integrated commercial systems? And most importantly, are you able to communicate well with a customer? Then come on in for a conversation.

This position requires a minimum of 4 years of experience, Genetec experience is a huge plus. Overtime is available. We provide in-house, manufacturer, field and industry training. Pay listed is a starting range and commensurate with experience.

Key Responsibilities:

• Assist with PC hardware assembly and troubleshooting.
• Assist customers with remote access to access control and CCTV systems.
• Work and collaborate directly with the service and install teams.
• Participate in on-call service rotation.
• Ensure all safety guidelines are followed and that the company follows all regulatory rules and regulations.
• Ensure all actions of the company are accomplished in an ethical and prudent manner.
• Always keep scheduling and operations informed of work status.

Requirements:

• 4+ years experience in electronic security industry, Genetec experience is a huge plus!
• Excellent problem-solving skills, and the ability diagnose problems and solve them efficiently
• Ability to work independently and be a self-motivator
• Familiar with the hardware, software and programming of access control, alarm, CCTV and intercom products
• Good written and verbal communication skills
• Familiar with building codes and regulations
• Strong customer service skills
• High energy, detailed oriented, results driven, self-motivated individual.
• Excellent attitude, work ethic and work quality
• Valid driver’s license and be able to operate a company vehicle
• Clean driving record
• Pass a criminal background check
• High School Diploma or GED required, Associate or Bachelor’s degree is a plus

Engineered Security Solutions Inc. is a leading electronic security system integrator in business for more than 22 years. ESS provides cutting-edge solutions throughout Wisconsin for commercial, industrial, municipal, law enforcement, education, financial customers and more. We design, install, and service electronic security and safety systems that integrate intrusion, video surveillance, access control and monitoring applications. Although we are a rapidly growing company, at ESS you will be treated like an individual, not a number.

At ESS we believe our employees are our greatest assets. We’re seeking motivated self-starters, to work both individually and with a team. In return, we provide excellent pay, health/vision/dental benefits, paid time off, paid holidays, short- and long-term disability and employer-matched IRA.

Starting salary range: $33-$45/hr

ESS provides excellent pay, health/vision/dental benefits, paid time off, paid holidays, short- and long-term disability and employer-matched IRA.

All employees are required to submit to a pre-employment drug screening and pass criminal and personal background checks.

ESS is committed to providing equal employment opportunity to all job seekers according to all applicable equal opportunity [and affirmative action] laws and regulations. If you are a qualified individual with a disability, [a disabled veteran,] or an individual that has other barriers that limit your ability to access our on-line application system, please contact ESS at or to discuss alternative ways to apply for open positions.