Network Infrastructure Manager

Summary

As the Service Integration Expert you will be responsible for the design, installation, maintenance, and retirement of the systems and personnel that are at the core of an organization. The services under the responsibility of Service Integration Expert are typically the underpinning (or supporting) services that enable the delivery of customer-facing IT services. In more simplistic terms, you will be responsible for everything between the wall jack and the handoff to the internet service provider.”

About the Role

Location: This is a hybrid role (3 days in the office) located in Durham, NC. You must live within a commutable distance from Durham to be considered. This role requires you to be on call for manufacturing incidents that may occur outside of normal work hours.

Your responsibilities include but are not limited to:

• Management of the IT Infrastructure Setup for 24x7 manufacturing operations at the Durham, North Carolina manufacturing facility for Novartis Gene Therapies. As most services are supported remotely, active coordination with global service teams and good communication skills are essential for success.
• Support of existing and expansion of IT Infrastructure supporting the growth and changes for the Novartis Technical Operation facilities as well as TRD departments housed at the Durham facility for clinical trial deliveries.
• Align with Global Programs in Novartis IT and IT Infrastructure services for needs of Novartis Gene Therapies and provide guidance to other US Novartis Gene therapies locations.
• Balance out support for the US Operations with other on-site support team member.
• Drive continuous improvement measured against service delivery and value metrics.
• Develops and enhances relationships with key stakeholders, acting as trusted advisor/key point of contact by actively managing expectations and monitoring satisfaction levels and service adoption.
• Support Automation teams for touchpoint areas between IT and OT infrastructure.
  

Role Requirements :

• Degree in Information Systems, Computer Science, or equivalent technical field.
• Minimum of 5+ experience in IT infrastructure management ; works with limited supervision.
• Quality and standard methodologies around IT Infrastructure to ensure patients receive medicines they need.
• Discipline to support a growing commercial organization.
• Regulatory experience to support a global reaching GxP operation.
• Project management experience to support fast-growing / innovative operation.
• Continuous improvement attitude/experience to drive innovation.

Nice to have requirements:

• PMP or equivalent Project Management certifications
• ISPE - GAMP or equivalent certifications

Why Novartis: Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here:

The pay range for this position at commencement of employment is expected to be between $92,800 and $139,200/year; however, while salary ranges are effective from 1/1/24 through 12/31/24, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors

Y ou’ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook.

Handbook.

Commitment to Diversity and Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patient and communities we serve.

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EEO Statement:

The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.

Accessibility and reasonable accommodations

The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an e-mail to call and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together?

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