Production control specialist

Full job description

WHO ARE WE

Sonaca North America is driven by a passion for innovation and a commitment to excellence. As a leading provider of aerospace and defense solutions, we are dedicated to making air and space travel safe and sustainable. We have 13 locations across North America and our engineering expertise and operational excellence set us apart from the competition.

Since the beginning in 1948, we have a proven track record of delivering high-quality products and services that are reliable, safe, and efficient. Our team of experts is dedicated to staying ahead of the curve in the aerospace and defense industry, utilizing the latest technologies and processes to ensure that we deliver the best possible solutions to our customers.

POSITION SUMMARY

We are currently seeking a Production Control Specialist to serve as the primary point of contact for internal and external customers working to process sales orders, resolve customer requests, questions and complaints, and build lasting relations with our customers. They also ensure plant personnel facilitate flow of materials, tooling, paperwork, etc. between work centers to achieve 100% on-time delivery through proactive management of each sales order.

ESSENTIAL JOB RESPONSIBILITIES

• Serves as the Customer Point of Contact for all questions, concerns and problem resolution
• Provides connection between the customer and various departments
• Ensures plant personnel facilitate flow of materials, tooling, paperwork, etc. in and between work centers to ensure 100% on-time delivery.
• Manages customer short flows, AOG’s (aircraft on ground) including negotiating due dates when on-time delivery is in jeopardy
• Customer Purchase Order activity
• Serves as the main Point of Contact and resident expert for each assigned customer regarding issues such as: contract requirements and specific individual needs of the customers and/or their representatives, lead-times, etc
• Reviews all sales orders to filter FAI orders, verify pricing and lead time for sustaining orders
• Review of all Purchase Order Changes and new order entry reports and apply changes, or work with others as necessary, to determine required actions, if any Manage incomplete PO’s with customers to ensure all information meets company requirements
• Relay customer changes; address, locations, contacts, and other important information to appropriate personnel
• Participates in weekly Contract Management reviews ensuring all engineering requirements are in place to support customer requirements
• Customer Deliveries
• CSR will focus much of his/her attention on achieving 100% on-time delivery through proactive management of each sales order
• Reviews all delivery schedules via system generated reports and customer portals
• Regular use of ERP/MRP system to research, analyze and report the customer’s delivery situation
• Status of all delinquencies, will know where they parts are within the plant and the projected delivery date
• Able to perform a “Hands on” approach for status to the customer, done in the format they request or that they agree upon.
• Identify potential problems, analyze and propose alternatives for resolution for any issues that may jeopardize on-time delivery.
• Request, charge and track expedite costs as required.
• Coordinates the efficient flow of product through the manufacturing process
• Identifies and reports any capacity or throughput constraints found in process that jeopardizes customer’s demand
• Communicate with internal Production, scheduling, shipping and purchasing to acquire dates to report to customers.
• Reviews and analyzes standardized reports for potential customer scheduled demand issues
• Purchased parts status
• Regularly communicates with Purchasing Dept and suppliers on shortages and expedited items
• Initiates purchase requisitions, works close with Purchasing Dept to ensure order placement
• Provides regular status of purchased parts to applicable team members and customer as necessary
• Customer Relations
• CSR is the “goodwill ambassador” and problem solver for both the customer and Sonaca North America
• Continuously builds long-term relationships with the customers

EDUCATION AND EXPERIENCES

• High school diploma or high school equivalency preferred. Candidates that do not have a high school diploma or high school equivalency will be required to take a pre-employment assessment to be considered for the role.
• Background in manufacturing environment and Bachelor's degree preferred
• Associate's degree (A. A.) or equivalent from two-year college in business, engineering, or materials management required with a minimum of 4 years’ customer service experience in aerospace manufacturing or closely related industry.
• Or, a High School diploma or equivalent with a minimum of 6 years’ customer service experience in aerospace manufacturing or closely related industry
• Quality Communication
• Interpretation of information furnished orally, written, and/or diagram form,
• Time Management -well organized, possesses the ability to prioritize, maintain focus and follows through to end of projects
• Customer relationship building
• Works effectively independently and in a team environment
• Capable of Practical Problem Solving and Decision Making using analytical skills
• Use of Microsoft Office; Outlook, Word, Excel, and PowerPoint is required. Experience with Access software is desired.
• Effectively presents information, responds to questions in one-on-one and group environments
• Proven understanding of process flows, lead-times and lean principles in a manufacturing environment
• Knowledge of all Production Control functions
• Ability to learn each product line’s capabilities and limitations
• Technical skills and understanding of machinery and shop floor terminology

Physical Requirements

• Ability to sit or stand for extended periods of time
• Noise levels ranging from quiet to extremely loud
• Required to wear Personal Protective Equipment (PPE) when working on the manufacturing floor including, but not limited to, eye, ear, and foot protection
• May occasionally lift and /or move up to 10-50 pounds

WHY CHOOSE SONACA NORTH AMERICA?

We take care of our people.

• 401(k) retirement savings plan with a percentage company-match contribution
• Competitive wages
• Paid holidays
• Paid time off
• Medical, dental, vision, life, and accidental insurance
• Short-term disability
• Long-term disability
• Employee assistance plan — for access to counseling, consulting and other community resources
• Wellness program
• Tuition assistance
• Subject to eligibility, terms, and conditions

This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties may differ from those outlined in the job description and other duties, as assigned, may be required. This document does not create an employment contract. Employees of the Company are employed on an “at will” basis and may be terminated at any time.

Sonaca North America is an equal employment opportunity employer. Consistent with applicable law, Sonaca North America provides access and opportunities to those with disabilities. This includes providing reasonable accommodation to individuals with disabilities and disabled veterans who seek to access the company’s online application system. If an applicant is unable to fully access the online application system, Sonaca North America will provide a reasonable accommodation. Applicants with disabilities may contact us at for assistance accessing the on-line application system. Callers should have a detailed description of the requested accommodation, their name and preferred method of contact ready for Sonaca North America‘s Human Resources Department. Sonaca North America will make every effort to respond within two (2) business days. This phone number is not for the general submission of application materials.

Sonaca North America is an E-Verify Employer.

Sonaca North America is an Equal Employment Opportunity/Affirmative Action/Disability/Veterans Employer

NOTICE ON FRAUDULENT JOB OFFERS

It has been brought to our attention that there have been instances of fraudulent job offers, purporting to be from Sonaca North America and/or its affiliates (“LMI Aerospace”).

This type of fraud is normally carried out through online services such as false websites, or through fake e-mails or call from people claiming to be from the company. These persons offer fraudulent employment opportunities to applicants and often ask for sensitive personal and financial information. The fraudsters may also request recipients to provide personal information and/or to make payments as part of their fake recruiting process.

Sonaca North America does not ask for any financial commitments from candidates as a pre-employment requirement and will always require candidates to formally apply for positions via the Careers Page or job postings.

Sonaca North America has no responsibility for fraudulent offers and if you believe you have been a victim of a fraudulent job offer concerning Sonaca North America, please email .