Clinic Support Specialist

Description & Requirements Maximus is currently hiring for a Clinic Support Specialist to join the Veterans Evaluation Services (VES) team. This position will support our US - Western Region Clinics. This is a hybrid position that requires you to work both onsite in a Western clinic as well as remotely. The Clinic Support Specialist is responsible for supporting Clinic Intake Specialists (CIS) and Sr. Clinic Intake Specialists in the Western region. Additionally, they will cover clinics as needed and perform both ongoing and new hire trainings. Essential Duties and Responsibilities: - Perform all job functions in compliance with HIPAA policies. - Adhere to local and externally relevant health and safety laws and policies. - Perform clinic intake duties in brick and mortar offices and per diems as needed. - Provide guidance to Clinic Intake Specialists (CIS) and Senior Intakes (SI) regarding clinic procedure and daily activities. - Provide guidance to CIS and SI regarding daily assignments. - Assist Supervisor in the coordination of staff/office schedules and duties. - Recognize and communicate learning and performance opportunities for CIS and SI to the Supervisor and RCM. - Provide observational feedback to Supervisor and RCM to assist in evaluating the success of implemented training. - Other duties as assigned. Minimum Requirements Minimum Requirements:
- High School Diploma or equivalent. - 4-6 years of related experience. - Minimum 1 year VES Clinic experience required. - Certified Medical Assistant (CMA) preferred. - Residence in the Western region of the US preferred
- Must be willing and able to work onsite in our clinics in the Western Region - Valid driver's license preferred - Reliable transportation to drive to other locations in the Western region of the US preferred - Ability to frequently travel to clinics in the Western region by car or plane required - Ability to work a shift between 8:00am-4:00pm PT required - Ability to work and be on call on weekends (Saturday and Sunday) required Home Office Requirement s Using Your Own Equipment : - Internet speed of 20mbps or higher required (you can test this by going to ) - Preferred Windows or Mac (no Chromebooks) - OS for Windows - Windows 10 or newer - OS for Mac - Big Sur (11.0.1+); Catalina (10.15); M acOS (up to 12.5) or newer - Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router - USB plug and play wired headset with a microphone and noise suppression - Private work area and adequate power source - A second monitor is highly recommended for most positions - Must currently and permanently reside in the Continental US Home Office Requirements Using Maximus-Provided Equipment: - Internet speed of 20mbps or higher required (you can test this by going to ) - Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router - Private work area and adequate power source - Must currently and permanently reside in the Continental US EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.