Customer Support Engineer - Urgent

We are looking for an ambitious Customer Support Engineer to join our diverse team at John Deere in Urbandale, IA.
Growing your career as a Full Time Customer Support Engineer is an amazing opportunity to develop relevant skills.
If you are strong in communication, creativity and have the right experience for the job, then apply for the position of Customer Support Engineer at John Deere today!

There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.

 

John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.

 

Primary Location: Vereinigte Staaten (US) - Iowa - Urbandale
Function: Customer & Product Support
Title: Customer Support Engineer - 96002  
Onsite/Remote: Partial Remote Position

  This position is eligible for remote work at the present time. The arrangement may be delayed for training or other job acclimation purposes and remains subject to change.

Your Responsibilities

 

As a  Customer Support Engineer  for  ISG Urbandale  located in  Urbandale, IA you will be:

 

• Champion customer and technician needs including diagnostics, repair, maintenance, machine data, prognostics, uptime, and aftermarket portfolio for the Tech Stack.
• Drive the diagnostic development process creating robust and effective diagnostic trouble codes and troubleshooting aids aligned with enterprise strategy.
• Collaborate with a cross functional team to incorporate A&CS requirements into product design.
• Gather voice of customer and the technician for input to product design. This includes participating in and leading Customer Focus Groups, Dealer Focus Groups and product test programs. 
• Domestic and international travel up to 25%

 

VISA Sponsorship is NOT available for this position

What Skills You Need

 

• 1 to 3 years of experience customer support experience with customer interaction regarding products, parts, and services. 
• 1 to 3 years of experience relating to design/diagnostics of mechanical/electrical/hydraulic systems.
• 1 to 3 years of experience field sales and/or product support experience. 
• Less than 1 year of factory experience including regular interfacing with design, engineering, manufacturing; worldwide geographic area of responsibility; focused product-specific knowledge. 
• Domestic and international travel up to 50%

What Makes You Stand Out

 

• Understanding of Customer Support Process.
• Knowledge of products, customers, markets and competitors.
• Understands the Enterprise Product Delivery Process (EPDP).
• Understanding of engineering principles as they relate to Tech Stack products.

 

Education

 

Ideally you will have a degree or equivalent related work experience in the following:

 

• Bachelor's degree in Engineering/Technology

What You'll Get

At John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including:

• Flexible work arrangements
• Highly competitive base pay and performance bonuses
• Savings & Retirement benefits (401K and Defined Benefit Pension)
• Healthcare benefits with a generous company contribution in the Health Savings Account
• Adoption assistance
• Employee Assistance Programs
• Tuition assistance
• Fitness subsidies and on-site gyms at specific Deere locations
• Charitable contribution match
• Employee Purchase Plan & numerous discount programs for personal use

 

Click Here to find out more about our Total Rewards Package.

 

The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.

 

The terms of the applicable benefit plans, and all company actions administering or interpreting these plans, continue to control. Deere & Company reserves the right to suspend, amend, modify, or terminate the Plan(s) in any manner at any time, including the right to modify or eliminate any cost-sharing between the company and participants. Changes, which can be made at any time, are made by action of the company's board of directors, or to the extent authorized by resolution of its board of directors, or by the Deere & Company Compensation Committee. In the event of a conflict between the language of the official Plan Documents and this document, the language of the official Plan Documents will control.

 

 

ACA Section 1557 Nondiscrimination Notice

The John Deere Health Benefit Plans for Salaried Employees and The John Deere Benefit Plan for Wage Employees comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex.

 

Benefits of working as a Customer Support Engineer in Urbandale, IA:

● Learning opportunities
● Opportunities to grow
● Attractive package

● Remote Work opportunity