Email Marketing Campaign QA Manager

Email Marketing Campaign QA Manager 1321853

A leading podcast and audiobook company is seeking an Email Marketing Campaign QA Manager. The successful candidate will own the QA process for email and push notification communications, from list selection to post-campaign deployment. The ideal candidate is detail-obsessed and has 2-5+ years of experience in digital marketing or production. The company offers a great work environment!

Email Marketing Campaign QA Manager Pay and Benefits:

• Hourly pay: $45-$55/hr (Pay varies based on candidate's experience and location)
• Worksite: Leading podcast and audiobook company ( Newark, NJ 07102 - Hybrid, Open to fully remote candidates located in the United States )
• W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program
• 40 hours/week, 7 Month Assignment

Email Marketing Campaign QA Manager Responsibilities:

• End-to-end QA of email and push notification campaigns including copy, links, and rendering across devices and customer types (current member, prospect, etc.).
• Ensure customer lists criteria is correct and enforce segmentation best practices.
• Review journey automation and customer lifecycle campaigns to guarantee the correct customers will receive the correct message at the correct time.
• Triage any issues and find quick resolutions to issues where the root cause may be an email, push, or customer segment built by the marketing operations team.
• Work with customer service and IT to address escalation issues, bugs, and support requests are addressed in a timely manner.
• Maintain an accurate and current QA checklist for marketing operations team members and business partners.
• Test and troubleshoot email templates to ensure the rendering of static and dynamic content.
• Track and submit bugs for resolution and Identify areas of opportunity that require solves to prevent recurring issues.
• Manage daily/weekly progress reporting and defect resolution tracking. Report on overall QA process, findings, and insights to understand trends.
• Drive efficiencies in campaign execution through QA process and improvements.
• Champion the QA process to ensure high campaign production standards, define test procedures and modify to meet evolving needs.

Email Marketing Campaign QA Manager Qualifications:

• 2-5+ years of experience in Digital Marketing or Production.
• Bachelor's Degree in Business, Marketing, Communication, Technology Field, or related field of study.
• Expertise in managing and prioritizing multiple projects with a great attention to detail.
• Strong organizational and communication skills with proven ability to handle multiple projects in a fast-paced environment and ability to collaborate with cross-functional teams.
• Technically capable, excellent communicator, and a desire to improve processes.
• Strong analytical capability and a solid understanding of success metrics.
• Proficient knowledge of MS Office.
• Working knowledge and understanding of HTML.