Hozpitality - Assistant Director of Operations

Description We're looking for an individual who embodies the luxury lifestyle experience. An ideal Thompson team member has a passion for creating unique experiences, that can quickly perpetuate a culture of great design and superlative service. The Assistant Director of Operations is responsible for all duties of the Rooms operation with an emphasis on Housekeeping and peak cleanliness levels in all areas of the property. This position requires strong attention to detail, room revenue, occupancy analysis, leadership skills, and the ability to effectively collaborate with department heads, guests, and fellow colleagues.

• Responsible for short and long term planning and the management of the hotel's Housekeeping operations
• Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
• Assimilate operational statistics quickly to enhance best practices
• Develop standards & operational procedures in all areas of the operation
• Solid understanding of efficient housekeeping practices, laundry supplies, and pars
• Oversee inspections consistently to be maintained up to Thompson Standards
• Assure all safety and security policies and procedures are followed
• Track marketing plans & objectives based on locale & property needs within budgets
• Inspect some rooms daily
• Experience purchasing linens and housekeeping supplies & maintain a working relationship with suppliers/vendors
• Remain up to date on latest housekeeping and laundry technology to ensure maximum efficiency
• Work closely with vendors to assure proper pricing, delivery, and maintenance
• Experience teaching, supervising, and mentoring multilingual and multicultural staff
• Work diligently in financials for both understanding & sharing for monthly financial reviews with senior hotel directors
• Hire, train, & develop subordinate managers & colleagues
• Prepares occupancy forecasting
• Ensure OSHA and ADA policies are adhered to
• Assist with turndown service, special needs of VIP Guests, foreign dignitaries, etc.
• Ensures proper staffing levels for customer service goals & labor costs through schedule approval processes
• Coach and counsel employees to reflect Thompson service standards and procedures
• All other duties as assigned by leadership

• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
• 5+ years or more of progressive hotel Rooms senior management experience (typically with Hyatt).
• With opening hotels, previous hotel pre-opening experience preferred
• Service oriented style with professional presentations skills
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear concise written and verbal communication skills in English
• Must be proficient in Guest experience feedback systems, Microsoft Word, & Excel
• Must have excellent organizational, interpersonal and administrative skills