Incident Management Content Fixer

at Pearson in Dover, Delaware, United States

The Incident Management Content Fixer (Full Time, Limited Term) is responsible for resolving prioritized curriculum incidents across a variety of courses for grades K through 12 by developing & correcting content, collaborating with SMEs on content accuracy, processes, and standards, and executing editorial standards and protocol for all core, offline, and elective courses (lessons, assessments, multimedia, and ancillary materials).

Core Tasks and Responsibilities:

+ Updates existing content to new formats in line with documented design requirements

+ Prepares online courses for release by updating course structure and metadata.

+ Revise content in proprietary LMS to resolve prioritized bugs, defects, and customer-reported incidents.

+ Solve a variety of complex problems; exercises judgment based on the analysis of multiple sources of information.

+ Understand the capabilities and limitations of the available authoring and development tools to implement resolutions to problems.

+ Implements curriculum changes according to editorial style, including diversity, equity, and inclusion standards.

Key Relationships:

+ Works closely with Global Incident Management and Product Delivery in support of high-quality K-12 virtual learning experiences.

+ Collaborates with content Subject Matter Experts to develop a comprehensive and consistent academic program.

+ Maintains effective relationships within own and related areas.

Training/Competencies:

+ Helps to ensure the quality of the tasks and advice provided by self and others.

+ Comfortable learning and using multiple proprietary software systems to manage content.

+ Solves problems by identifying and selecting solutions using acquired technical expertise.

+ Must be capable of developing and implementing multiple projects simultaneously with tight deadlines.

+ Continually explores and advocates for new ways of improving our existing services and products.

Education, Skills, and Experience:

+ Bachelor’s degree in technology, Education, or comparable experience

+ Previous experience with content incident management preferred.

+ Experience in curriculum development preferred, including the development of digital products.

+ Able to provide excellent customer service to a variety of stakeholders.

+ Able to quickly learn, organize, and utilize information

+ Proven track record of thriving in a fast-paced, high-performing environment.

+ Strong prioritization skills and attention to detail

+ Excellent verbal and written communication skills

+ Demonstrated desire and ability to successfully collaborate within a fully virtual team.

+ Basic HTML and web skills essential

+ Knowledge of Microsoft and Google business applications

+ Familiarity with Learning Management Systems ( LMS ), Education Management Systems ( EMS ), or other similar content management systems

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the Colorado, California, Washington State, New York State and New York City laws, the pay range for this position is as follows:

The minimum full-time salary range is between $55,000 – $65,000.

This position is eligible to participate in an annual incentive program, and information on benefits offered is here.

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What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need.?All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing .

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: PROFESSIONAL DEVELOPMENT

Organization: Virtual Learning

Schedule: FULL _TIME

Req ID: 15231

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