Investigator I

Are you a strong leader with institutional security knowledge? Can you quickly assess situations and act with integrity to resolve security risks? If you have a strong sense of service and desire to support your community, an Investigator job with Spectrum may be right for you.

Spectrum keeps more than 32 million customers connected across our 41-state footprint by offering state-of-the-art products and services including Spectrum Internet®, TV, mobile, and voice. Our team plays the integral role of keeping our employees happy, growing, protected, and insured. We understand the importance and value each employee has in making Spectrum successful, so we drive and improve the dedicated resources and programs that serve our people.

BE PART OF THE CONNECTION

As an Investigator I , you will take charge of investigating instances of theft, employee misconduct, and workplace violations within our proprietary and contingent workforce. You will conduct research, conduct personal interviews, and analyze all relevant information and documents related to the investigation in compliance with local, state, and federal laws, as well as company policies.

Your role requires you to write and document comprehensive investigative reports using the Corporate Physical Security investigative reporting database. You will also provide testimonials regarding the incident and the process and/or tools utilized to identify the subject(s) and/or loss.

You must possess excellent attention to detail, strong analytical skills, and the ability to communicate effectively with various stakeholders. If you are passionate about ensuring workplace safety and security, we encourage you to apply for this exciting opportunity.

WHAT OUR JOB INVESTIGATORS ENJOY MOST

• Actively and consistently leading efforts to simplify and enhance the customer experience
• Applying basic knowledge to investigative instances of theft, and workplace violations of a proprietary and contingent workforce
• Supporting Investigator II in complex investigations and in workplace related support for other Charter functions (i.e. Human Resources, Audit, Charter Legal)
• Completing on-site security risk assessments for division facilities, documenting findings and incorporating the crime related index with an algorithm to evaluate overall risk to the location; present recommendations to appropriate business units
• Representing the Corporate Physical Security on various market and/or area level committees and working groups, providing guidance and expertise on physical security matters as needed
• Assisting with administering physical security programs
• Facilitating security related training to Charter employees in a manner consistent with Charter policies, procedures, quality standards, and customer needs
• Preparing and documenting investigations for hand off to Human Resources, Charter Legal or law enforcement agencies with general supervision
• Author timely and accurate investigative reports
• Handling multiple types of investigations (Employee Misconduct, Theft, and Workplace Issues)
• Performing other duties as requested
  

We operate a highly responsive security operations center open 24/7. Successful employees maintain an always-on level of observation, while also offering the first warm smile for many at our corporate offices. Our team innovates with our use of data and metrics to effectively address risks and work more efficiently. If you’re diligent, perceptive and welcoming, you’ll thrive in our environment of professional development and career growth opportunities.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

• Ability to read, write, speak and understand English
• Ability to take initiative and handle various tasks simultaneously while working efficiently, effectively, and independently under minimal supervision and successfully complete required work
• Ability to read and write in English and use math skills accurately to complete daily paperwork
• Ability to be flexible in order to respond to urgent issues, situational needs and requirements of the workload
• Understanding of the criminal justice, court system and private security regulations
• Effective interpersonal, organizational, and communications skills, as well as the ability to deal with all levels of people, both inside and outside the company
• Knowledge of Microsoft Outlook, Word, Excel, and PowerPoint applications
• Accuracy and attention to detail
• Understanding of incident reporting and case management
• Knowledge of evidence handling and case building for prosecution
• Knowledge of interview techniques
• Must be knowledgeable and work within the laws/statutes as well as employment laws impacting methods used in successful investigations
• Ability to pursue professional development opportunities, including internal and external training and professional association membership, and shares information gained with co-workers
• Ability to speak comfortably to large groups to provide security related training
• Bachelor’s degree or equivalent experience
• Experience in a position requiring research, writing and analysis in an investigative environment - 5+ years
• Office environment
• Up to 40% travel (within the region) with the ability to work hours outside of normally scheduled shift with little or no advance notification required

Preferred Qualifications

• Bilingual
• PCI, CFE, CPP or similar certification
• Knowledge of Federal, state or local regulations relevant to the company, i.e., PCI, CPNI, SOX, HIPAA, and data privacy affecting theft of cable service
  

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company
• Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas
• Learning Culture: With a dedicated focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career
• Total Rewards: See all the ways we invest in you—at work and in life
  

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GSE315 2024-35272 2024 Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life. A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.