Manager, Mid-Market Sales

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Job Description

Brightspeed is currently looking for a Manager, Mid-Market Sales to join our Enterprise team! You will focus on driving incremental sales growth within our embedded base of customers. Leading a small team of expert sales and retention representatives in the small to medium business to business market, this role is a key component to the overall sales and churn prevention success strategy for Brightspeed’s Enterprise Sales team. 

As Manager, Mid-Market Sales, your responsibilities will include:

• Lead a sales team responsible for selling the company’s products and services via telephone/web conferencing using a solution-based/consultative sales approach
• Direct ownership of overall customer satisfaction leading continued customer tenure
• Coach representatives to qualify leads, identify decision makers, determine customer needs, explain product/service variations, overcome customer objections and close sales
• Exercise judgment with defined procedures and practices, and performance management to determine appropriate action
• Direct team with driving growth through upsell of assigned customer base
• Responsible for funnel management, productivity, forecasting, and revenue analysis for team level performance metrics
• Hire and performance manage sales team and completes required sales documentation
• Identify gaps in training and resources, make recommendations for improvements in process, systems and training
• Responsible for setting the overall action plan and for directing sales activities (including sales campaign development and management) consistent with business goals and objectives
• Act as a point of escalation with appropriate peer organizations for effective and prompt trouble resolution

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• High School degree or GED equivalent
• Telecommunications industry experience
• Ability to tactfully and professionally manage a team of individual contributors
• Proficiency in Microsoft Outlook, MS Word, Excel, and PowerPoint

BONUS POINTS FOR:

• Bachelor's degree or equivalent education and work experience
• Demonstrated stable track record of success in Sales, with 2+ years of consecutive, successful sales management experience within the last 5 years
• Customer relationship and negotiation skills
• Strong track record of leadership, peer-mentoring, and participation in organization initiatives
• Strong customer service focus
• Strong business acumen and working knowledge of business customer applications in IP, data and voice services
• Experience and knowledge of the customer base in the local market
• High integrity and strong business ethics
• Team player with a great passion to succeed
• Excellent interpersonal, verbal, and written communication skills, excellent problem-solving skills – ability to facilitate issue resolution

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Additional Information

WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Diversity, equity and inclusion   are at the center of our grounding belief in Being Real .  

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled

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